Expand my Community achievements bar.

July 31st AEM Gems Webinar: Elevate your AEM development to master the integration of private GitHub repositories within AEM Cloud Manager.
SOLVED

AEM instance would not boot up!

Avatar

Level 4

Getting this error - how to even get the instance up again?

 

.04.2017 18:32:11.887 *ERROR* [FelixDispatchQueue] com.adobe.acs.acs-aem-tools-bundle-livereload FrameworkEvent ERROR (org.osgi.framework.BundleException: Unresolved constraint in bundle com.adobe.acs.acs-aem-tools-bundle-livereload [481]: Unable to resolve 481.0: missing requirement [481.0] osgi.wiring.package; (&(osgi.wiring.package=io.netty.bootstrap)(version>=4.0.0)(!(version>=5.0.0))))
org.osgi.framework.BundleException: Unresolved constraint in bundle com.adobe.acs.acs-aem-tools-bundle-livereload [481]: Unable to resolve 481.0: missing requirement [481.0] osgi.wiring.package; (&(osgi.wiring.package=io.netty.bootstrap)(version>=4.0.0)(!(version>=5.0.0)))
        at org.apache.felix.framework.Felix.resolveBundleRevision(Felix.java:4095)
        at org.apache.felix.framework.Felix.startBundle(Felix.java:2114)
        at org.apache.felix.framework.Felix.setActiveStartLevel(Felix.java:1368)
        at org.apache.felix.framework.FrameworkStartLevelImpl.run(FrameworkStartLevelImpl.java:308)
        at java.lang.Thread.run(Unknown Source)
28.04.2017 18:32:12.056 *WARN* [FelixStartLevel] org.apache.sling.models.impl.ModelPackageBundleListener No adaptable classes found in package com.ko.freestyle.cms, ignoring
28.04.2017 18:32:12.058 *INFO* [FelixStartLevel] com.day.cq.cq-compat-codeupgrade BundleEvent RESOLVED
28.04.2017 18:32:12.058 *INFO* [FelixStartLevel] com.day.cq.cq-compat-codeupgrade BundleEvent STARTING
28.04.2017 18:32:12.058 *INFO* [FelixStartLevel] com.day.cq.cq-compat-codeupgrade BundleEvent STARTED
28.04.2017 18:32:12.064 *INFO* [FelixStartLevel] com.day.cq.cq-compat-codeupgrade Service [com.day.cq.compat.co^Z
[6]+  Stopped                 tail -f error.log
[root@ip-10-11-1-25 logs]# tail -f error.log
28.04.2017 18:50:32.159 *ERROR* [qtp2063703571-59] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: AuthenticationSupport service missing. Cannot authenticate request.
28.04.2017 18:50:32.159 *ERROR* [qtp2063703571-59] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: Possible reason is missing Repository service. Check AuthenticationSupport dependencies.

1 Accepted Solution

Avatar

Correct answer by
Level 9

Hi Chetan,

ACS Error should not be an issue [A].  However the error "AuthenticationSupport service missing"  indicates repository is not up.

  • Check the permissions of file system crx-quickstart/repository.   If it is read only to folder change it to 755.
  • By taking backup of instance Delete the last line entry at crx-quickstart/repository/segmentstore/journal.log and restart the instance.

[A]   https://github.com/Adobe-Consulting-Services/acs-aem-tools/issues/126

Thanks,

View solution in original post

1 Reply

Avatar

Correct answer by
Level 9

Hi Chetan,

ACS Error should not be an issue [A].  However the error "AuthenticationSupport service missing"  indicates repository is not up.

  • Check the permissions of file system crx-quickstart/repository.   If it is read only to folder change it to 755.
  • By taking backup of instance Delete the last line entry at crx-quickstart/repository/segmentstore/journal.log and restart the instance.

[A]   https://github.com/Adobe-Consulting-Services/acs-aem-tools/issues/126

Thanks,