AEM Desktop Application Login Error

[vijaykrishna638]

Hi AEM Team,

This is Vijay. I have installed the AEM Desktop application but not able to login because of the following error.

URL of the Adobe Experience Manager deployment: https://edam.capitalgroup.com/

We are using Okta authentication in Adobe Experience Manager Desktop application but we are getting the following log.

[aemdesktop] native application received error loginerror: message=tunneling socket could not be established, statusCode=407, stack=Error
at Function.AssetError.unknown (C:\Program Files\Adobe\Adobe Experience Manager Desktop\javascript\node_modules\@aem-desktop\adobe-asset-repository\dist\lib\asset-error.js:46:10)
at Function.AssetError.fromError (C:\Program Files\Adobe\Adobe Experience Manager Desktop\javascript\node_modules\@aem-desktop\adobe-asset-repository\dist\lib\asset-error.js:64:25)
at Request.<anonymous> (C:\Program Files\Adobe\Adobe Experience Manager Desktop\javascript\node_modules\@aem-desktop\adobe-asset-repository\dist\lib\repository-utils.js:426:35)
at emitOne (events.js:120:20)
at Request.emit (events.js:210:7)
at Request.onRequestError (C:\Program Files\Adobe\Adobe Experience Manager Desktop\javascript\node_modules\request\request.js:877:8)
at emitOne (events.js:115:13)
at ClientRequest.emit (events.js:210:7)
at ClientRequest.onConnect (C:\Program Files\Adobe\Adobe Experience Manager Desktop\javascript\node_modules\tunnel-agent\index.js:168:23)
at Object.onceWrapper (events.js:320:30), name=AssetError, code=EUNKNOWN

Please help us in fixing this issue.

[Jaideep_Brar · Accepted solution]

Ideally, the URL should redirect to login page from the browser, which its not doing. So, you need to fix the "https://edam.capitalgroup.com/" link first.

[vijaykrishna638]

Hi jbar,

From my personal Laptop, I am able to access the Link. But the Company laptop I am not even getting the Login Screen.

Please find the screenshot below and let us know any possible solution.

Thanks,

Vijay.

[Jaideep_Brar]

If you are not able to get the login screen from browser, it will not work in desktop app. Try installing Desktop app on your personal laptop and check if that works.