Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Adobe Summit 2023 [19th to 23rd March, Las Vegas and Virtual] | Complete AEM Session & Lab list

AEM Can\'t Save User Preferences


Level 3

Recently we've seen an issue with AEM 6.4+ with saving user preferences.  This includes the following routes to modify them:

  • My Preferences
  • Product Navigation (tooltip/tutorial)

When trying to save these settings, or clicking the Don't show this again box in the tooltip the following error message can be seen in the Chrome and FireFox consoles.

foundation.86b0963b45172609c47052c59f7c7aed.js:1893 Uncaught Error: Error saving user preferences: action param is missing

    at updateServer (foundation.86b0963b45172609c47052c59f7c7aed.js:1893)

    at Object.setAll (foundation.86b0963b45172609c47052c59f7c7aed.js:1987)

    at Object.set (foundation.86b0963b45172609c47052c59f7c7aed.js:1969)

    at saveOpenAgainState (shell.f7274ca997ab8a0da5d4c5ee86485b67.js:1965)

    at HTMLElement.<anonymous> (shell.f7274ca997ab8a0da5d4c5ee86485b67.js:2033)

    at HTMLElement.dispatch (jquery.5e8d3382f82b03b0bf3fea3024eecd61.js:5226)

    at HTMLElement.elemData.handle (jquery.5e8d3382f82b03b0bf3fea3024eecd61.js:4878)

    at HTMLElement.Coral.Component.trigger (coralui3.ca4a4faaf6a7b3db2efbd7209e55a52b.js:7040)

    at HTMLElement._onInputChange (coralui3.ca4a4faaf6a7b3db2efbd7209e55a52b.js:12976)

    at HTMLElement._onTargetInputChange (coralui3.ca4a4faaf6a7b3db2efbd7209e55a52b.js:10286)

The error appears to be in this updateServer method of the identified foundation***.js file.

    function updateServer(modified, deleted, action) {

        if (!action) {

            throw new Error("Error saving user preferences: action param is missing");


        deleted.forEach(function(v) {

            modified[v + "@Delete"] = "";



            url: action,

            data: modified

        }).fail(function(xhr, textStatus, errorThrown) {

            // eslint-disable-next-line no-console

            console.error("Error saving user preferences:", textStatus, errorThrown);



2 Replies

The ultimate experience is back.

Join us in Vegas to build skills, learn from the world's top brands, and be inspired.

Register Now