AEM and Salesforce Live Chat integration

[parakh]

What is the ideal way of creating an AEM live chat component.

It would be Salesforce chat that would be used for integration.

[parakh]

@user2797012 

[RajaShankar · Accepted solution]

Hi @parakh  

Idle way to integrate SFDC Live Chat agent to Adobe AEM is by embeeding the  javascript snippet provided by Sales Force in AEM Page

Example:

<script type="text/javascript">
if (!window._laq) { window._laq = []; }
window._laq.push(function(){liveagent.showWhenOnline('5734F000000CaS5',document.getElementById ('liveagent_button_online_5734F000000CaS5'));
liveagent.showWhenOffline('5734F000000CaS5', document.getElementById('liveagent_button_offline_5734F000000CaS5'));
});
</script>

<script type='text/javascript' src='https://c.la2-c1cs-ord.salesforceliveagent.com/content/g/js/42.0/deployment.js'></script>
<script type='text/javascript'>
liveagent.init('https://d.la2-c1cs-ord.salesforceliveagent.com/chat', '5724F000000CaRH', '00D4F0000008fZB');
</script>