AEM 6.5 on premise File Upload stopped working

[aemuser001]

Hi,

The uploading of file stopped working. When trying to upload an XDP template, the clicking of the 'File Upload' opens the directory to select a file, but after clicking on the file the directory closes but the .xdp form is not uploaded to server:port//aem/forms.html/content/dam/formsanddocuments/

What could have happened to cause this? I restarted the server this morning after adding the path to fonts in CQ-DAM-Handler-Gibson Font Manager Service.

Thanks,

Leena

[Pulkit_Jain_]

@aemuser001  This seems to be an issue specific to your AEM instance.

Is the instance in a good state, bundles are in active state? Is this issue browser specific?

Please review the console logs for any specific errors or network logs.

[aemuser001]

Hi Pulkit,

Thanks for the quick response. It happens in other browsers too, and all the bundles are active. 

In the error.log it shows Resource /libs/fd/fm/gui/content/forms.html/content/dam/formsanddocuments not found. And loading 0 entries for 'en_US' (basename: <none>). What could be the reason? I added the path to fonts in CQ-DAM-Handler-Gibson Font Manager Service this morning. To fix this issue, I tried to undo the paths that  was added for the fonts in CQ-DAM-Handler-Gibson Font Manager Service and restarted the AEM instance. This did not fix it, so I put back the path to the fonts again and restarted the instance. 

15.11.2021 14:38:59.972 *INFO* [sling-cq-polling-importer-4-myDataSource] com.day.cq.polling.importer.impl.PollingImporterImpl importData: Importing data from livefyreRightsImporter:myDataSource to /etc/importers/polling/livefyre-poller/jcr:content as polling-importer-service by com.adobe.social.integrations.livefyre.livefyreAssetImporter.impl.LivefyreRightsRequestPoller@2afeebe8
15.11.2021 14:39:13.525 *INFO* [10.3.248.58 [1637005153504] GET /aem/forms.html/content/dam/formsanddocuments/testpublicforms HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Resource /libs/fd/fm/gui/content/forms.html/content/dam/formsanddocuments not found
15.11.2021 14:39:13.607 *INFO* [10.3.248.58 [1637005153582] GET /libs/granite/core/content/login.html HTTP/1.1] org.apache.sling.i18n.impl.JcrResourceBundle Finding all dictionaries for 'en_US' (basename: <none>) ...
15.11.2021 14:39:13.639 *INFO* [10.3.248.58 [1637005153582] GET /libs/granite/core/content/login.html HTTP/1.1] org.apache.sling.i18n.impl.JcrResourceBundle Finished loading 0 entries for 'en_US' (basename: <none>) in 32ms
15.11.2021 14:39:13.641 *INFO* [10.3.248.58 [1637005153582] GET /libs/granite/core/content/login.html HTTP/1.1] org.apache.sling.i18n Service [8516, [java.util.ResourceBundle]] ServiceEvent REGISTERED
15.11.2021 14:39:13.645 *INFO* [10.3.248.58 [1637005153582] GET /libs/granite/core/content/login.html HTTP/1.1] org.apache.sling.i18n.impl.JcrResourceBundleProvider Currently loaded dictionaries across all locales: [/libs/cq/searchpromote/components/pagination/i18n/en, /libs/social/subscriptions/components/hbs/subscriptions/i18n/en, /libs/foundation/components/search/i18n/en, /libs/foundation/components/mobilefooter/i18n/en, /libs/commerce/components/search/i18n/en, /libs/social/commons/components/hbs/comments/i18n/en]
15.11.2021 14:39:13.648 *WARN* [10.3.248.58 [1637005153582] GET /libs/granite/core/content/login.html HTTP/1.1] libs.granite.core.components.login.login$jsp j_reason param value 'unknown' cannot be mapped to a valid reason message: ignoring
15.11.2021 14:39:20.639 *INFO* [Apache Sling Resource Resolver Finalizer Thread] com.adobe.granite.repository Service [8512, [org.apache.jackrabbit.oak.api.jmx.SessionMBean]] ServiceEvent UNREGISTERING
15.11.2021 14:39:20.651 *INFO* [Apache Sling Resource Resolver Finalizer Thread] com.adobe.granite.repository Service [8515, [org.apache.jackrabbit.oak.api.jmx.SessionMBean]] ServiceEvent UNREGISTERING
15.11.2021 14:39:20.661 *INFO* [Apache Sling Resource Resolver Finalizer Thread] com.adobe.granite.repository Service [8513, [org.apache.jackrabbit.oak.api.jmx.SessionMBean]] ServiceEvent UNREGISTERING
15.11.2021 14:39:20.668 *INFO* [Apache Sling Resource Resolver Finalizer Thread] com.adobe.granite.repository Service [8511, [org.apache.jackrabbit.oak.api.jmx.SessionMBean]] ServiceEvent UNREGISTERING
15.11.2021 14:39:20.678 *INFO* [Apache Sling Resource Resolver Finalizer Thread] com.adobe.granite.repository Service [8514, [org.apache.jackrabbit.oak.api.jmx.SessionMBean]] ServiceEvent UNREGISTERING
15.11.2021 14:39:50.408 *INFO* [sling-default-5-health-org.apache.sling.discovery.oak.SynchronizedClocksHealthCheck] org.apache.sling.discovery.oak.SynchronizedClocksHealthCheck execute: no topology connectors connected to local instance.
15.11.2021 14:39:59.978 *INFO* [oak-repository-executor-1] com.adobe.granite.repository Service [8517, [org.apache.jackrabbit.oak.api.jmx.SessionMBean]] ServiceEvent REGISTERED
15.11.2021 14:39:59.983 *INFO* [oak-repository-executor-1] com.adobe.granite.repository Service [8518, [org.apache.jackrabbit.oak.api.jmx.SessionMBean]] ServiceEvent REGISTERED
15.11.2021 14:39:59.986 *INFO* [oak-repository-executor-1] com.adobe.granite.repository Service [8519, [org.apache.jackrabbit.oak.api.jmx.SessionMBean]] ServiceEvent REGISTERED
15.11.2021 14:39:59.990 *INFO* [oak-repository-executor-1] com.adobe.granite.repository Service [8520, [org.apache.jackrabbit.oak.api.jmx.SessionMBean]] ServiceEvent REGISTERED
15.11.2021 14:39:59.994 *INFO* [oak-repository-executor-1] com.adobe.granite.repository Service [8521, [org.apache.jackrabbit.oak.api.jmx.SessionMBean]] ServiceEvent REGISTERED
15.11.2021 14:40:27.891 *ERROR* [qtp1354400680-1745] org.apache.felix.metatype Missing element AD in element OCD :

Thanks,

Leena

[Pulkit_Jain_]

@aemuser001 

If reverting the changes is not helping then this might not be the cause of the issue.

Please reinstall the AEM Forms package (do recheck the correct version[0]) and capture the HAR logs in case the issue persists. 

[0] - https://experienceleague.adobe.com/docs/experience-manager-release-information/aem-release-updates/f... 

[aemuser001]

Hi Pulkit,

Is there a way to resolve it without reinstalling the AEM forms package, since I do not have that option. What could be the reason for the following error.log entry:

16.11.2021 00:26:09.985 *INFO* [10.3.223.10 [1637040369985] HEAD /aem/forms.html/content/dam/formsanddocuments/testpublicforms HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Resource /libs/fd/fm/gui/content/forms.html/content/dam/formsanddocuments/testpublicforms not found
16.11.2021 00:26:09.985 *INFO* [sling-default-1-com.day.cq.rewriter.linkchecker.impl.LinkCheckerTask.3327] com.day.cq.rewriter.linkchecker.impl.LinkCheckerTask Checked URL http://bos-aem01:6754/aem/forms.html/content/dam/formsanddocuments/testpublicforms: 404 (invalid)

There are 3 sub folders within the formsanddocuments folder. 

I have opened an Adobe Support ticket - E-000502851.

Thanks,

Leena

[Pulkit_Jain_]

@aemuser001 

Let's discuss this issue today over a screenshare. I will share the meeting invite over the support ticket.