Adobe credentials manager is not loading. Got a blank page

[NIVAZ_SHARMASA]

Adobe credentials manager is not loading. Got a blank page

Steps followed:

1.https://www.certmetrics.com/adobe

2.https://auth.services.adobe.com/

Entered userid and password and got below error

[MayurSatav]

Hi @NIVAZ_SHARMASA ,

Try https://www.certmetrics.com/adobe/ in incognito window, to see if a website is working properly and use the same email address you used when you signed up.

If it doesn't work, try this deeplink

[NIVAZ_SHARMASA]

Hi @MayurSatav ,

Thanks!

Yes. I tried everything and nothing worked. Even 3 different machines, phone browsers, chrome/edge, and 3 different people tried. Seems like the site is down.

Thanks & Regards,

Nivaz Sharma

[MayurSatav]

I just tried the site is working fine for me. You can try with different account.

[NIVAZ_SHARMASA]

Hi @MayurSatav ,

It's not working and got stuck in https://learning.adobe.com/api.alpine_sso.json?code=eyJhb 

Already another community advisor said, he is also not able to see the page. The site is down. Please see his response.

Thanks & Regards,

Nivaz Sharma

[EstebanBustamante]

Usually, this happens when cookies or cache are messed up. You can flush your cache along with cookies, or simply try in a new incognito window (or a different browser).

Hope this helps

[NIVAZ_SHARMASA]

Hi @EstebanBustamante ,

Thanks!

Yes. I tried everything and nothing worked. Even 3 different machines, phone browsers, chrome/edge, and 3 different people tried. Seems like the site is down.

Thanks & Regards,

Nivaz Sharma

[EstebanBustamante]

You are correct, I cannot log in right now either. There should be something wrong with the page. Just give it a couple of hours, and it will be back.

Thanks

[NIVAZ_SHARMASA]

@EstebanBustamante 

Thanks for confirming.

Still issue persists. Is there a way, I can take up the certification online without this site?

Thanks & Regards,

Nivaz Sharma

[ArtUsenko]

I have the same issue, any update?

[Antiguo miembro de la comunidad]

I am facing the same. Please let me know if you find the solution

[EstebanBustamante]

Can you confirm which URL you are trying to access? 
I am accessing:  https://www.certmetrics.com/adobe/ without issues:

Please make sure you don't have any network issues like a firewall or something that maybe blocking any pages. 

Hope this helps

[ArtUsenko]

Hello @EstebanBustamante 

I tried to get access by link - https://www.certmetrics.com/adobe/

As the result, I can see a blank page.

Also, I tried to use this link - https://auth.services.adobe.com/
As the result I can see:

But, if I tried to log in on adobe.com - I don't have any issues.

Best regards, 

Artem Usenko

[supriya-hande]

@NIVAZ_SHARMASA same happening with me as well and my team mate also. Is this resolved? This is blocking us while scheduling certification exam.

[learningNeverStops · Accepted solution]

Please drop an email to certif@adobe.com describing the issue. Mention your email ID as well. 

They should be able to resolve it.

[charles-patterson-88]

I've had the issue for over a week and a half now. And these are the responses I received from the helpdesk....🤦🏼‍♂️

[aanchal-sikka]

Thanks for sharing @charles-patterson-88 

[Antiguo miembro de la comunidad]

I got the same response. Not sure how to proceed for certification. 

[ArtUsenko]

The same response from the support.

[charles-patterson-88]

I think it has something to do with having 2 accounts. Like I have a work account and a personal. I think there is some kind of authentication issue and the accounts are conflicting when I login. I finally got my personal account to go through on my phone randomly. Still no luck with my work account though on my computer or phone. It caught me off guard when the page loaded on my phone and sure enough when I logged out and tried my work account it didn't work, and then my personal account wouldn't even show back up.

[NataliTe2]

We are also still having this issue - support has not been able to help we've emailed a few times. Hoping there will be a resolution soon, open to any suggestions on how this can be resolved as a couple coworkers are trying to get certified. Thank you!