Activation WF - stuck in waiting for activation step

[kimonp31365843]

We are using a customized version of the (out-of-the-box) request for activation workflow. The last few steps are the same as the OOTB flow.

AEM version: 6.5 + SP 6.5.6

Expected:

When payload reaches the last steps without any on-time set, it is activated automatically.

Actual:

No matter what user (incl. admin) we use to trigger this WF for a page or asset, the WF gets stuck in the step "waiting for activation - Waiting for activation until the scheduled time is reached". This is a participant step assigned to admins.

No errors are seen in error.log.

Severity/Effect:

This is blocking the activation flow, as only admins would be able to tackle this.

Below you can see the last steps of the WF (where it gets stuck) and the Waiting for Activation step config.

[Sandeep6]

Hi @kimonp31365843 ,

In your workflow your adding participant step, which means it is waiting for  approval from user from user group what you have mentioned in that step. Please inform to that person to approve then workflow will complete successfully .

Thanks,

Sandeep.

[kimonp31365843]

Hi @Sandeep6 and thanks for your reply.

The participant step is added out of the box, hence my question; if the workflow is getting stuck there, why is this step indicated as "waiting for scheduled time", implying some automated activation when the ontime is reached?

In the meantime I removed the participant step completely, just trying to figure out the OOTB behavior.