Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn more

View all

Sign in to view all badges

SOLVED

Urgent Error IN014

Sophie_HH
Level 2
Level 2
Hi,

Can you help me find out why I meet the error message below when I try upload my .article, please? Deadline is tomorrow morning at the client.

File is built in InDesign, has a video inserted.

I've already tried without the video and in that case the upload works.
I also tried to check the manifest.xml but when I zip and unzip it's creating a .cpgz file and it's impossible to access the manifest.xml)

Thankyou,

Sophie

1 Accepted Solution
Colin_Fleming
Correct answer by
Level 6
Level 6

I'd make sure the video:

  • is an H.264 encoded mp4 file
  • check the link, or make sure the streaming location is valid (not https)

I'm using BetterZIP on Mac now, it lets me look inside a zip and extract or replace parts of a zip file. This might help in your zipping issue.

View solution in original post

2 Replies
Colin_Fleming
Correct answer by
Level 6
Level 6

I'd make sure the video:

  • is an H.264 encoded mp4 file
  • check the link, or make sure the streaming location is valid (not https)

I'm using BetterZIP on Mac now, it lets me look inside a zip and extract or replace parts of a zip file. This might help in your zipping issue.

View solution in original post

Sophie_HH
Level 2
Level 2

Hi Colin

thank you for your answer. I had the Support team on call and that's what we did:

Re-encode the video and package the artwork to make sure everything was linked properly.