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Urgent Error IN014

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Level 3
Hi,

Can you help me find out why I meet the error message below when I try upload my .article, please? Deadline is tomorrow morning at the client.

File is built in InDesign, has a video inserted.

I've already tried without the video and in that case the upload works.
I also tried to check the manifest.xml but when I zip and unzip it's creating a .cpgz file and it's impossible to access the manifest.xml)

Thankyou,

Sophie

1 Accepted Solution

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Correct answer by
Level 6

I'd make sure the video:

  • is an H.264 encoded mp4 file
  • check the link, or make sure the streaming location is valid (not https)

I'm using BetterZIP on Mac now, it lets me look inside a zip and extract or replace parts of a zip file. This might help in your zipping issue.

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2 Replies

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Correct answer by
Level 6

I'd make sure the video:

  • is an H.264 encoded mp4 file
  • check the link, or make sure the streaming location is valid (not https)

I'm using BetterZIP on Mac now, it lets me look inside a zip and extract or replace parts of a zip file. This might help in your zipping issue.

Avatar

Level 3

Hi Colin

thank you for your answer. I had the Support team on call and that's what we did:

Re-encode the video and package the artwork to make sure everything was linked properly.