Workflow emails are not getting triggered

[saik8550271]

Workflow emails are not getting triggered and we are getting error as below mentioned. We cross checked the run modes as well and it is pointing to correct one only. Not able to figure it out what is cause of the issue.

Here is the error log:

*ERROR* [EMailNotificationService-Processor] com.day.cq.workflow.impl.email.EMailNotificationService Error while sending email.

1. java.lang.IllegalArgumentException: Could not find configuration for domain 'local'

        at com.day.cq.commons.impl.ExternalizerImpl.externalLink(ExternalizerImpl.java:308) [com.day.cq.cq-commons:5.11.14]

        at com.day.cq.commons.impl.ExternalizerImpl.externalLink(ExternalizerImpl.java:299) [com.day.cq.cq-commons:5.11.14]

        at com.day.cq.workflow.impl.email.EMailNotificationService.getHostPrefix(EMailNotificationService.java:426) [com.day.cq.workflow.cq-workflow-impl:6.2.12]

        at com.day.cq.workflow.impl.email.NotificationImpl.load(NotificationImpl.java:184) [com.day.cq.workflow.cq-workflow-impl:6.2.12]

        at com.day.cq.workflow.impl.email.EMailNotificationService.sendNotification(EMailNotificationService.java:262) [com.day.cq.workflow.cq-workflow-impl:6.2.12]

        at com.day.cq.workflow.impl.email.EMailNotificationService$EventProcessor.run(EMailNotificationService.java:542) [com.day.cq.workflow.cq-workflow-impl:6.2.12]

        at java.lang.Thread.run(Thread.java:748)

Any idea on what would be the problem?

[GaneshM]

Go to <server>/system/console/configMgr and locate Link Externalizer and add value for "local"

Hope this helps!.

Thanks!

[saik8550271]

Hi GaneshM​-

Thank you for the response. We have externalizer configurations  to a specific environments based on run-mode value. And when I checked again it is reflecting all author and publisher specific urls that we have configured. As this issue is happening at environment level, it should not be local. But we trigger a workflow it is failing with the exception, which I mentioned above.

-Sai

[GaneshM]

Hi Sai,

Did your "local" field empty in Externalizer? in "EMail Notification Service" its mentioned that "Deprecated - Use the 'Link Externalizer' service to configure the host prefix (host.prefix)"

The Notification Email uses the "local" config value for host in Email Notification Service

FYI, I made the local value empty and trigged workflow got the same exception

Exception

java.lang.IllegalArgumentException: Could not find configuration for domain 'local'

at com.day.cq.commons.impl.ExternalizerImpl.externalLink(ExternalizerImpl.java:308)

at com.day.cq.commons.impl.ExternalizerImpl.externalLink(ExternalizerImpl.java:299)

at com.day.cq.workflow.impl.email.EMailNotificationService.getHostPrefix(EMailNotificationService.java:417)

at com.day.cq.workflow.impl.email.NotificationImpl.load(NotificationImpl.java:180)

at com.day.cq.workflow.impl.email.EMailNotificationService.sendNotification(EMailNotificationService.java:253)

at com.day.cq.workflow.impl.email.EMailNotificationService$EventProcessor.run(EMailNotificationService.java:512)

Can you make the field with some host name and try?

Thanks!

[saik8550271]

Hi GaneshM​ - We alredy the runmode configuration to fill the domain value. We are maintaining author, publisher and pdf urls for domains field of Link Externalizer. I cross checked and it still it didn't helped us.

[smacdonald2008]

To send an email in a workflow - you can write a custom step and use the MesssageGateWay service - whcih works perfect: Adobe Experience Manager Help | Creating an Adobe Experience Manager 6.4 custom workflow step that u...

[GaneshM]

Can you share the screenshot of externalizer?

Thanks!

[saik8550271]

Hi GaneshM​-

PFA.

[GaneshM · Accepted solution]

Hi sai,

I don't see any config name as "local", you should have local config value. Did you try adding "local" and test?

In externalizer, the config name "local" is hardcoded, so you need to have local regardless you are using it or not.

Ex:

return externalLink(null, "local", scheme, path);

However, externalizer is multifield, you can add one more config as "local".  Please add the local and check.

Thanks!

[saik8550271]

Above resolve the issue. Thank you GaneshM​ for the help.