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SOLVED

Live Cycle server stops working, while combining large pdf's size around 1.5gb

Shaji_KGL
Level 2
Level 2

HI All,

We have a problem with the Live Cycle server stop working, when combining large document.

There were multiple document and the size is almost 1.5gb, when we place the PDF in watchfolder, live cycle stop working, we need to restart the server.

What will be the issue, is there is any method to over come this issue.

Shaji

 

1 Accepted Solution
Mayank_Tiwari
Correct answer by
Employee
Employee

This seems like an OOM issue. Increasing the Max JVM heap size should fix the issue.

View solution in original post

5 Replies
PulkitJain
Employee
Employee

@Shaji_KGL 

We would need server logs to identify the root cause of the issue and suggest next steps.

From the problem statement this seems to be issue with the sheer size of the document so i would recommend that you review the Livecycle performance tuning parameters and fine tune parameters like max inline size etc.

This could also be an issue with performance tuning of the JVM like max heap allocated etc OR this issue may require some watch folder throttling

Anyways, server log from the time window of the issue will help us point the root cause.

Shaji_KGL
Level 2
Level 2

Thanks for your comments, we will check as advised.

Mayank_Tiwari
Correct answer by
Employee
Employee

This seems like an OOM issue. Increasing the Max JVM heap size should fix the issue.

View solution in original post

Shaji_KGL
Level 2
Level 2

Thanks for your comemnts, we will check the JVM heap size as suggested.

Mayank_Gandhi
Community Advisor
Community Advisor

@Shaji_KGL Enable the debug logs and share the log snippet so that we can suggest further