DNA Sample Dynamic Form not working properly

[TronWi]

Hello all, I work for a company who uses designer to build forms & I am the designer. 

I have a dynamic pdf form that has a qr code that has been created and is printing the user attributes incorrectly. You would think the qr code output would print correctly because the Hierarchy is in order per each field as well as the Collection List. Everything checked is within this list. To make matters even more confusing is that there is a previous file that worked & it's identical to the file that I'm working on: Collection List, Hierarchy, the value of the barcode which is (Automatic Scripting, Delimited format, Pipe, UTF-8 Char. Encoding, etc.) Everything is identical. Why is one field out of order when this barcode is printed?!? 

I don't know what else to do, could someone help.

[Khushwant_Singh]

@TronWi , Can you share both working and non-working files?

[TronWi]

Most certainly... Working file is 02.05.19 & non-working is 07.08.25. Although, I'm not sure how you'll be able to test it? & if you will, i am so interested in the process you'll take to figure this out. I'm pretty stumped here. Much appreciate you even offering to assist.

[TronWi]

Also, to reiterate, for whatever reason the gender field is coming out at the end instead of in order after scanning the code.

[gvdpatida1]

How you are printing the PDF ?

1. Acrobat ( Ctrl + P)
2. Flatting the PDF and then printing using OutputService/FormService API ?

[gvdpatida1]

@TronWi Waiting for your input.

[TronWi]

Evening,

Unfortunately I don't have printing capability, let alone using a scanner. The client that I am working with is offsite who prints this document and scans it. Not exactly sure what type of scanner is used nor the print method. 

Which brings me to my next point. I wanted a second opinion that there's nothing I can do on my end which it seems I've gotten. I had set up a meeting a few days ago for Monday and wanted to go over a few trials with him on some print options. 

And this was my plan:

Test Case #1: Print Without Scaling
o Instructions: Print using “Actual Size” or 100% scale and avoid “Fit to
Page.”
Goal: is to rule out scaling interference.
‐ Test Case #2: Print to PDF and Scan that
o Print the form to Microsoft Print to PDF then scan the QR code on‐screen or
from the PDF.
Goal: To Determine if print media is the issue or if the problem exists
before hard copy.
‐ Test Case #3: Include Barcode Output on the form
o Show the same delimited data as a text field under the form
Allow him to compare visible output with scanned result to spot any
misalignment within the coded data.

Like to know your thoughts in this regard. Any more trials that I should go over with him, what if none of these options work then what?

[gvdpatida1]

Try print using Microsoft Print to PDF and attach screenshot of distorted data/barcode. 

[Khushwant_Singh]

@TronWi did you try printing Microsoft Print to PDF  as suggested by @gvdpatida1 

[TronWi]

Morning,

So the client sent me the scanner to test on my end. In turn I found out not changing the hierarchy's field name doesn't put it's collection to the bottom of the list. So I didn't change the field's name in the hierarchy and made the rest of the changes and it worked. 

However, I ran into another problem that would require me to do further research in which that the barcode doesn't show up via print in Adobe Reader. It only prints in Pro. My initial thought was the way I saved it... as in a static form vs dynamic but that didn't work. 

As I start my research, any insight into this would be helpful. You can use the previous working file that I've sent. 

Thank you!

[gvdpatida1]

Hi @TronWi ,

Can you please attach PDF in which barcode is not showing while printing using acrobat reader but showing in Acrobat Pro.

[TRON81]

Yes... will have to do it sometime tomorrow when I'm back in the office. Apparently changing the hierarchy field name is the one that changed the collection list. Now I've done research into this new issue where Acrobat reader cannot read the barcode because it doesn't support PDF4717 paper barcodes. Is there some truth to this?