admin ui- application management page is not working

[funal]

hello all,

We are getting below error when we navigate to admin ui>services>application and services>application management page. It started to give error while we were deploying forms. How can we fix the page? 

i have read somewhere that there may be a problematic application causing this error. if thats the case, how can i idetify it?

thanks in advance.

these are the logs of the day the problem occured. all the traces are not included cause there is a character limit.

16:21:45,987 WARN [com.adobe.livecycle.design.service.DesigntimeServiceImpl] (default task-30) Error Acting against Cache for unlocking Deploy Lock: Attempting to unlock <DLockService@27b2bc6f named /root/Global_DeployLockMonitorCache destroyed=false grantorId=[LockGrantorId: lockGrantorMember=*********(server1:4296:loner):56369:6624a069:server1, lockGrantorVersion=1, lockGrantorSerialNumber=5] grantor=<DLockGrantor@2122f256 state=READY name=/root/Global_DeployLockMonitorCache version=1>> : LockEntryKey , but this thread does not own the lock. DLockToken@69e6b22e, name: LockEntryKey, thread: <null>, recursion: 0, leaseExpireTime: -1, leaseId: -1, ignoreForRecovery: false, lesseeThread: null, usageCount: 0, currentTime: 1604928105987
16:21:46,030 WARN [com.adobe.livecycle.design.service.DesigntimeServiceImpl] (default task-16) Error Acting against Cache for unlocking Deploy Lock: Attempting to unlock <DLockService@27b2bc6f named /root/Global_DeployLockMonitorCache destroyed=false grantorId=[LockGrantorId: lockGrantorMember=*********(server1:4296:loner):56369:6624a069:server1, lockGrantorVersion=1, lockGrantorSerialNumber=5] grantor=<DLockGrantor@2122f256 state=READY name=/root/Global_DeployLockMonitorCache version=1>> : LockEntryKey , but this thread does not own the lock. DLockToken@69e6b22e, name: LockEntryKey, thread: <null>, recursion: 0, leaseExpireTime: -1, leaseId: -1, ignoreForRecovery: false, lesseeThread: null, usageCount: 0, currentTime: 1604928106030
16:21:46,297 SEVERE [com.adobe.idp.Document] (sling-default-2-syncApplications) Failed to resolve the "globalDocumentStorageRootDir" property via DataManager.java.lang.NoClassDefFoundError: com/adobe/jmx/JmxPortability
16:21:46,299 INFO [com.adobe.idp.Document] (sling-default-2-syncApplications) Value not found for param globalDocumentStorageRootDir, returning default
16:21:46,299 ERROR [com.adobe.idp.applicationmanager.application.impl.ApplicationStoreImpl] (default task-16) ApplicationStoreImpl:create:application exists:956:EFRM-136-019_1: version :1.0
16:21:46,300 ERROR [com.adobe.idp.applicationmanager.application.impl.ApplicationStoreImpl] (default task-16) ApplicationStoreImpl:create:ExceptionEFRM-136-019_1 : version : 1.0 : has already been created. only updates to the application are supported after they are created
16:21:46,300 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-16) ApplicationManagerService:importApplication():DSCException:com.adobe.idp.applicationmanager.application.DuplicateApplicationException: EFRM-136-019_1 : version : 1.0 : has already been created. only updates to the application are supported after they are created
16:21:46,314 INFO [com.adobe.idp.Document] (sling-default-2-syncApplications) Initialized DocumentFileBackend with root dir C:\Adobe\Adobe_Experience_Manager_Forms\jboss\bin
16:21:46,316 INFO [com.adobe.idp.Document] (sling-default-2-syncApplications) The global document storage is under:
16:21:46,369 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-16) ApplicationManagerService:importApplication():archive cleanup exception:990:null
16:21:46,382 WARN [com.adobe.livecycle.design.service.DesigntimeServiceImpl] (default task-16) Error Acting against Cache for unlocking Deploy Lock: Attempting to unlock <DLockService@27b2bc6f named /root/Global_DeployLockMonitorCache destroyed=false grantorId=[LockGrantorId: lockGrantorMember=*********(server1:4296:loner):56369:6624a069:server1, lockGrantorVersion=1, lockGrantorSerialNumber=5] grantor=<DLockGrantor@2122f256 state=READY name=/root/Global_DeployLockMonitorCache version=1>> : LockEntryKey , but this thread does not own the lock. DLockToken@69e6b22e, name: LockEntryKey, thread: <null>, recursion: 0, leaseExpireTime: -1, leaseId: -1, ignoreForRecovery: false, lesseeThread: null, usageCount: 0, currentTime: 1604928106381
16:21:46,408 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-30) ApplicationManagerService:importApplication():com.adobe.idp.applicationmanager.application.DuplicateApplicationException: EFRM-136-019_1
16:21:46,415 WARN [com.adobe.livecycle.design.service.DesigntimeServiceImpl] (default task-30) Error Acting against Cache for unlocking Deploy Lock: Attempting to unlock <DLockService@27b2bc6f named /root/Global_DeployLockMonitorCache destroyed=false grantorId=[LockGrantorId: lockGrantorMember=*********(server1:4296:loner):56369:6624a069:server1, lockGrantorVersion=1, lockGrantorSerialNumber=5] grantor=<DLockGrantor@2122f256 state=READY name=/root/Global_DeployLockMonitorCache version=1>> : LockEntryKey , but this thread does not own the lock. DLockToken@69e6b22e, name: LockEntryKey, thread: <null>, recursion: 0, leaseExpireTime: -1, leaseId: -1, ignoreForRecovery: false, lesseeThread: null, usageCount: 0, currentTime: 1604928106415
16:21:46,599 ERROR [com.adobe.idp.dsc.registry.service.impl.ServiceRegistryImpl] (default task-16) ServiceRegistryImpl:createConfiguration(EFRM-136-021_1/NewProcess1, 1.0):DSCException(Service: EFRM-136-021_1/NewProcess1 already exists): ALC-DSC-015-000: com.adobe.idp.dsc.registry.service.DuplicateServiceException: Service: EFRM-136-021_1/NewProcess1 already exists
at com.adobe.idp.dsc.registry.service.impl.ServiceRegistryImpl$1.doInTransaction(ServiceRegistryImpl.java:195) [adobe-dscf.jar:6.5.0.0.20190329.336802]
at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterBean.execute(EjbTransactionCMTAdapterBean.java:357) [adobe-dscf.jar:6.5.0.0.20190329.336802]
at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterBean.doRequiresNew(EjbTransactionCMTAdapterBean.java:299) [adobe-dscf.jar:6.5.0.0.20190329.336802]
at sun.reflect.GeneratedMethodAccessor81.invoke(Unknown Source) [:1.8.0_181]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [rt.jar:1.8.0_181]
at java.lang.reflect.Method.invoke(Method.java:498) [rt.jar:1.8.0_181]
at org.jboss.as.ee.component.ManagedReferenceMethodInterceptor.processInvocation(ManagedReferenceMethodInterceptor.java:52)
................eployment.GlobalRequestControllerHandler.handleRequest(GlobalRequestControllerHandler.java:68)
at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:292)
at io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:81)
at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:138)
at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:135)
at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48)
at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)
at org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105)
at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1501)
at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1501)
at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1501)
at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1501)
at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272)
at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:81)
at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:104)
at io.undertow.server.Connectors.executeRootHandler(Connectors.java:330)
at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:812)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [rt.jar:1.8.0_181]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [rt.jar:1.8.0_181]
at java.lang.Thread.run(Thread.java:748) [rt.jar:1.8.0_181]

16:21:47,405 ERROR [com.adobe.idp.applicationmanager.application.tlo.impl.OrchestrationTLOHandler] (default task-16) create:Registry exception in orchestration handler Service: EFRM-136-021_1/NewProcess1 already exists
16:21:47,599 ERROR [com.adobe.idp.applicationmanager.application.impl.ApplicationRegistryImpl] (default task-16) ApplicationServiceStoreImpl:create:POFException:Internal error.
16:21:47,605 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-16) ApplicationManagerService:importApplication():DSCException:com.adobe.idp.dsc.registry.service.DuplicateServiceException: Service: EFRM-136-021_1/NewProcess1 already exists
16:21:47,648 SEVERE [com.adobe.idp.dsc.management.impl.ArchiveStoreImpl] (default task-30) ArchiveStoreImpl:getArchive:archive: 991 not found
16:21:47,656 ERROR [com.adobe.idp.applicationmanager.application.impl.ApplicationStoreImpl] (default task-30) ApplicationStoreImpl:createApplicationFromBOI:ExceptionArchive 991 not found
16:21:47,656 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-30) ApplicationManagerService:importApplication():DSCException:com.adobe.idp.dsc.management.ArchiveNotFoundException: Archive 991 not found
16:21:47,717 SEVERE [com.adobe.idp.dsc.management.impl.ArchiveStoreImpl] (default task-30) ArchiveStoreImpl:getArchive:archive: 991 not found
16:21:47,718 ERROR [com.adobe.idp.applicationmanager.application.impl.ApplicationStoreImpl] (default task-30) ApplicationStoreImpl:createApplicationFromBOI:ExceptionArchive 991 not found
16:21:47,719 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-30) ApplicationManagerService:importApplication():archive cleanup exception:992:com.adobe.idp.dsc.management.ArchiveNotFoundException: Archive 991 not found
16:21:47,727 WARN [com.adobe.livecycle.design.service.DesigntimeServiceImpl] (default task-30) Error Acting against Cache for unlocking Deploy Lock: Attempting to unlock <DLockService@27b2bc6f named /root/Global_DeployLockMonitorCache destroyed=false grantorId=[LockGrantorId: lockGrantorMember=*********(server1:4296:loner):56369:6624a069:server1, lockGrantorVersion=1, lockGrantorSerialNumber=5] grantor=<DLockGrantor@2122f256 state=READY name=/root/Global_DeployLockMonitorCache version=1>> : LockEntryKey , but this thread does not own the lock. DLockToken@69e6b22e, name: LockEntryKey, thread: <null>, recursion: 0, leaseExpireTime: -1, leaseId: -1, ignoreForRecovery: false, lesseeThread: null, usageCount: 0, currentTime: 1604928107727
16:21:47,730 SEVERE [com.adobe.idp.dsc.management.impl.ArchiveStoreImpl] (default task-16) ArchiveStoreImpl:getArchive:archive: 991 not found
16:21:47,743 ERROR [com.adobe.idp.applicationmanager.application.impl.ApplicationStoreImpl] (default task-16) ApplicationStoreImpl:createApplicationFromBOI:ExceptionArchive 991 not found
16:21:47,743 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-16) ApplicationManagerService:importApplication():archive cleanup exception:991:com.adobe.idp.dsc.management.ArchiveNotFoundException: Archive 991 not found
16:21:47,763 WARN [com.adobe.livecycle.design.service.DesigntimeServiceImpl] (default task-16) Error Acting against Cache for unlocking Deploy Lock: Attempting to unlock <DLockService@27b2bc6f named /root/Global_DeployLockMonitorCache destroyed=false grantorId=[LockGrantorId: lockGrantorMember=*********(server1:4296:loner):56369:6624a069:server1, lockGrantorVersion=1, lockGrantorSerialNumber=5] grantor=<DLockGrantor@2122f256 state=READY name=/root/Global_DeployLockMonitorCache version=1>> : LockEntryKey , but this thread does not own the lock. DLockToken@69e6b22e, name: LockEntryKey, thread: <null>, recursion: 0, leaseExpireTime: -1, leaseId: -1, ignoreForRecovery: false, lesseeThread: null, usageCount: 0, currentTime: 1604928107763
16:21:47,797 ERROR [org.jboss.as.ejb3.invocation] (default task-30) WFLYEJB0034: EJB Invocation failed on component adobe_POFObjectManagerLocalEJB for method public abstract com.adobe.pof.GenericObject com.adobe.pof.omapi.POFObjectManagerLocal.writeObject(com.adobe.pof.GenericObject,com.adobe.idp.Context) throws com.adobe.pof.POFException: javax.ejb.EJBTransactionRolledbackException: Cannot insert duplicate key row in object 'dbo.tb_rep_lock' with unique index 'ix_134'. The duplicate key value is (2d71e5b2-c064-43f2-9ad0-00d7d4f91938, 3105497d-326b-4d92-8e23-900b374aa2ed, DEF7FCF8-F502-1038-9061-00000A9028A4).
at org.jboss.as.ejb3.tx.CMTTxInterceptor.handleInCallerTx(CMTTxInterceptor.java:160) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.as.ejb3.tx.CMTTxInterceptor.invokeInCallerTx(CMTTxInterceptor.java:257) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.as.ejb3.tx.CMTTxInterceptor.required(CMTTxInterceptor.java:334) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.as.ejb3.tx.CMTTxInterceptor.processInvocation(CMTTxInterceptor.java:240) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.invocation.InterceptorContext$Invocation.proceed(InterceptorContext.java:509)
at org.jboss.weld.ejb.AbstractEJBRequestScopeActivationInterceptor.aroundInvoke(AbstractEJBRequestScopeActivationInterceptor.java:64) [weld-core-impl-2.4.7.Final-redhat-1.jar:2.4.7.Final-redhat-1]
at org.jboss.as.weld.ejb.EjbRequestScopeActivationInterceptor.processInvocation(EjbRequestScopeActivationInterceptor.java:89)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.component.interceptors.CurrentInvocationContextInterceptor.processInvocation(CurrentInvocationContextInterceptor.java:41) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.component.invocationmetrics.WaitTimeInterceptor.processInvocation(WaitTimeInterceptor.java:47) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.security.SecurityContextInterceptor.processInvocation(SecurityContextInterceptor.java:100) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.deployment.processors.StartupAwaitInterceptor.processInvocation(StartupAwaitInterceptor.java:22) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.component.interceptors.ShutDownInterceptorFactory$1.processInvocation(ShutDownInterceptorFactory.java:64) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.component.interceptors.LoggingInterceptor.processInvocation(LoggingInterceptor.java:67) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.component.interceptors.EjbExceptionTransformingInterceptorFactories$2.processInvocation(EjbExceptionTransformingInterceptorFactories.java:108) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ee.component.NamespaceContextInterceptor.processInvocation(NamespaceContextInterceptor.java:50)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.invocation.ContextClassLoaderInterceptor.processInvocation(ContextClassLoaderInterceptor.java:60)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.invocation.InterceptorContext.run(InterceptorContext.java:438)
at org.wildfly.security.manager.WildFlySecurityManager.doChecked(WildFlySecurityManager.java:609) [wildfly-elytron-1.1.10.Final-redhat-1.jar:1.1.10.Final-redhat-1]
at org.jboss.invocation.AccessCheckingInterceptor.processInvocation(AccessCheckingInterceptor.java:57)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.invocation.......................
org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1501)
at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1501)
at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272)
at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:81)
at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:104)
at io.undertow.server.Connectors.executeRootHandler(Connectors.java:330)
at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:812)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [rt.jar:1.8.0_181]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [rt.jar:1.8.0_181]
at java.lang.Thread.run(Thread.java:748) [rt.jar:1.8.0_181]
Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Cannot insert duplicate key row in object 'dbo.tb_rep_lock' with unique index 'ix_134'. The duplicate key value is (2d71e5b2-c064-43f2-9ad0-00d7d4f91938, 3105497d-326b-4d92-8e23-900b374aa2ed, DEF7FCF8-F502-1038-9061-00000A9028A4).

[Kosta_Prokopiu]

You seem to have a problem in the database caused by some probably failed deployment or so. The application that seems to be involved has a process called "NewProcess1" - you can see that in the logs. Could it be that the application is called EFRM-136-021_1? Somehow there was an attempt to create an existing application and process - normally that would only allow updating the existing application. I have no idea how you got into that situation. Did you try to connect with the Workbench? Does it still work or does it fail on check-in and deployment?

Have you restarted your server to see if the problem goes away?

This looks serious - if I were you I would contact Adobe support - maybe they can hep you with it.

[funal]

thanks for your interest.

i have tried to restart system several times but nothing changed. We also tried to delete/install appication manager component,

we contacted adobe support, they offered some options we are going to try them.

[funal · Accepted solution]

hello to all,

i would like to inform you that we solved the issue. One applicaiton was duplicated. With the help of the queries we deleted them from database. Everything is fine now.

[kautuk_sahni]

Thank you for sharing this with community.