Share Link functionality in Assets is not working

[RahulMohan]

Hi,

We have noticed that the shared link generated through the "share link" functionality in AEM assets is not working (giving a blank page). This was working, and it looks like this issue started occurring after the AEM (cloud service) upgrade to 2024.8.17465.20240813T175259Z. Has anyone faced something similar, or is there any change introduced recently to this functionality that is causing this?

Thanks,
Rahul

[Hemant_arora]

 No issue identified in 2024.8.17569.20240822T203847Z-240700

[RahulMohan]

Hi @Hemant_arora , Thanks for the reply. We are one version older (2024.8.17465) than what you have. The issue we are facing is not with the generation of the shared link, but when I try to open the shared link it's giving blank page even though I'm a administrator.

Thanks,
Rahul

[digarg]

Din't see any issue in 2024.9 or 2024.10. Try upgrading your environment as you should not be anyways working on old versions. If for any reason you don't want to upgrade your env , check once with admin user and if issue still exists login a support ticket to check with support team via admin console.

[RahulMohan]

Hi @digarg ,
I'm an admin user in AEM and still I'm getting the blank page when I hit the shared link. We have already raised to Adobe support. But is there any changes introduced recently to this share link functionality? Any idea.

Thanks,
Rahul

[digarg]

Can you share URL format . Mine looks like below and I can access fine, assuming you are sharing from author touch UI.

https://author-pxxxx-exxxx.adobeaemcloud.com/linkshare.html?sh= x.y

https://author-pxx-exxxx.adobeaemcloud.com/linkshare.html?sh=cc5dde54_e6e4_4dfe_84f3_0a76ba9a200f.js...

[RahulMohan]

Hi @digarg ,

This is how it looks like - https://author-pxxxxx-exxxxxx.adobeaemcloud.com/linkshare.html?sh=84ef97a6_156a_48c2_958b_b1d15f11a0...

Thanks,
Rahul

[digarg]

Link format looks fine .Is this issue happening with all asset types like jpeg , png , or image formats or specify formats like pdf or zip etc? Can you try on different asset .

Also , please make sure that the asset is NOT EXPIRED as for expired assets it will show blank as above.

[kautuk_sahni]

@RahulMohan Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

[RahulMohan · Accepted solution]

Hi @kautuk_sahni It was an issue with our custom code developed by our sites team that filtered all the links (https://). Once they excluded the share link from the filter, it started working.
Thanks,
Rahul

Thank you @Hemant_arora and @digarg for looking into it.