Cannot login to Adobe Dynamic Media App (in AEM as a Service)

[pdabro]

Hello,

I have admin privileges on each of our products in Adobe (Assets, Dynamic Media, etc.). But even that fact, I cannot log in to the desktop app : 

I found an article in Adobe tutorials that I should ask "Dynamic Media administrator" for access. Okay - I'm the Dynamic Media administrator, but I cannot answer this question. How should I access it there? The person who was using it before - no longer work in the company. 

Any ideas? I will be grateful for your help! 

[Vikas_Bharti · Accepted solution]

To help with this request, we need your organization's Dynamic Media account name and email address. Based on that, the details of active admins can be retrieved. I would recommend opening a support case for more help, as I don't think this is the right channel for sharing personal/business details.

[pdabro]

Thank you Vikas! That's helpful, I will create a case for that. Greetings!