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AEM 6.4.4 uploading video asset - EOF and response 408

odkrywczyni
Level 1
Level 1

Hi all,

I have a problem when uploading videos bigger than 10MB (video below 10MB works fine) to my Adobe AEM 6.4.4 and I am running out of ideas on what to check...Please suggest me something.

I have already checked that:

The upload fails after 60s and in the browser, I can see the response code 408.

In the logs I see this errors:

09.03.2020 08:42:13.596 *WARN* [ [1583743313578] POST /content/dam/content-factory/video/how-to-device.createasset.html HTTP/1.1] com.google.common.io.Closeables IOException thrown while closing Closeable.

org.eclipse.jetty.io.EofException: Early EOF

 

09.03.2020 08:42:13.598 *ERROR* [ [1583743313578] POST /content/dam/content-factory/video/how-to-device.createasset.html HTTP/1.1] com.day.cq.dam.api.AssetManager createAsset: asset error while creating asset [/content/dam/content-factory/video/how-to-device/APP_INTRO_LONG.mp4]:

com.adobe.granite.asset.api.AssetException: javax.jcr.RepositoryException: java.io.IOException: org.apache.jackrabbit.core.data.DataStoreException: Could not add record

 

Caused by: javax.jcr.RepositoryException: java.io.IOException: org.apache.jackrabbit.core.data.DataStoreException: Could not add record

Caused by: java.io.IOException: org.apache.jackrabbit.core.data.DataStoreException: Could not add record

Caused by: org.apache.jackrabbit.core.data.DataStoreException: Could not add record

Caused by: org.eclipse.jetty.io.EofException: Early EOF

 

09.03.2020 08:42:13.598 *ERROR*  [1583743313578] POST /content/dam/content-factory/video/how-to-device.createasset.html HTTP/1.1] com.day.cq.dam.core.impl.servlet.CreateAssetServlet Error while creating new asset: Exception while creating asset at /content/dam/content-factory/video/how-to-device/APP_INTRO_LONG.mp4

java.lang.Exception: Exception while creating asset at /content/dam/content-factory/video/how-to-device/APP_INTRO_LONG.mp4

 

I have installed ffmpg-4.1.3-static

I have checked the permissions but with admin it still fails.

I have checked the timeouts but they are default end very high (like 1h) but the request fail after less than 1 minute.

I have tried different networks (wifi and not) but still no results.

I have controlled the request content-length param and there is a difference of 138bytes when I'm trying to upload the same video in AEM 6.3 and when uploading to 6.4.4 but have no idea why? (same browser, video, network, different endpoint)

 

I was trying to disable the creation of renditions but still with no success...

 

Do you have any other suggestions on what can I try?

Thanks a lot.

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