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SOLVED

Unknown Safari browser versions in SiteCatalyst

rax_s
Level 2
Level 2

We use browser reports to inform our desktop/mobile web site design and to inform our dev and QA support effort for different browser versions.

We are trying to transition from our in house browser reports to SiteCatalyst.
One problem I noticed: There are a large number of Safari browser visits which do not have version information. This is both with desktop-macintosh and mobile-iOS.
This skews results, since we cant put these safari browsers into their version buckets. Other browsers (e.g. chrome mobile etc.) are reported correctly, with relatively few unknown versions.

Is this (unknown Safari browser versions) something that can be fixed in SiteCatalyst reporting or am I missing something?

1 Accepted Solution
taciac
Correct answer by
Level 9
Level 9

Hello,

Analytics may shows an 'unknown' browser version if the browser is very new and hasn't been added to the lookup table yet. When this happens I recommend opening a ticket to request to have the browser version added. This issue is temporary and is resolved when the browser table is uploaded. For more information reference the article here: https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/browser-unknown-version.html

Sincerely,

Tacia

View solution in original post

1 Reply
taciac
Correct answer by
Level 9
Level 9

Hello,

Analytics may shows an 'unknown' browser version if the browser is very new and hasn't been added to the lookup table yet. When this happens I recommend opening a ticket to request to have the browser version added. This issue is temporary and is resolved when the browser table is uploaded. For more information reference the article here: https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/browser-unknown-version.html

Sincerely,

Tacia

View solution in original post