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SOLVED

Managing account in Brand Portal

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Level 1

The Following document say "All accounts include a lockout mechanism. If the system detects a quick succession of multiple failed login attempts, the user account is temporarily unavailable to prevent brute force attacks."

https://helpx.adobe.com/enterprise/help/identity.html#claim-domain

How many failed login will an account  be temporary unavailable?

If account is unavailable, what should I do in order to let account available?

1 Accepted Solution

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Correct answer by
Level 10

Hi,

It looks like this information is not publicly available for security reasons. 

As for a locked account, please have a supported user contact customer care with the locked user's email address.

Cheers,
Jantzen

View solution in original post

3 Replies

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Employee

I moved this as I think we need a Marketing Cloud expert to comment.

Normally the account will auto unlock after a set period. It is likely that a manual password reset will achieve an unlock also

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Level 10

Hi,

If your organization is using Federated IDs, the number of times would be dictated by the identity provider. I'm still checking with our engineers on the number of times for Adobe IDs and Enterprise IDs. Stay tuned...

 

Thanks,
Jantzen

Avatar

Correct answer by
Level 10

Hi,

It looks like this information is not publicly available for security reasons. 

As for a locked account, please have a supported user contact customer care with the locked user's email address.

Cheers,
Jantzen