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SOLVED

Locked out of admin account

paulina_berger
Level 1
Level 1

Hi everyone,

Sorry for the inconvenience - I was recently locked out of our Admin account. Does anyone have an e-mail address or telephone number that I can contact to re-gain access? I referenced the article  Trouble Locked Accounts to trouble shoot, but no luck. Given how it's the admin account, do I need to contact our account manager?

Thanks for any insights

1 Accepted Solution
shekhardhiman
Correct answer by
Employee
Employee

Hi There,

Thanks for reaching out to Adobe Community.

If you have tried all the steps mentioned in that article and it is still not working then I would suggest you to reach out to client care or your AM.

Thanks!

View solution in original post

1 Reply
shekhardhiman
Correct answer by
Employee
Employee

Hi There,

Thanks for reaching out to Adobe Community.

If you have tried all the steps mentioned in that article and it is still not working then I would suggest you to reach out to client care or your AM.

Thanks!

View solution in original post