Keep getting, 'Error: As a security precaution this account has been locked due to too many failed attempts to log in'

[matt_thompson1]

Hi guys, how do i go about resetting my password so i can access the marketing cloud? Everytime i try to do so i'm sent a password recovery link, change my password but still the problem persists.

If you could help that'd be great.

Thanks,

Matt

[Former Community Member · Accepted solution]

When you are logging in, are you using your Adobe ID (email address) or your company name+account?

If it is your Adobe ID, see the information here to reset your password: Adobe ID, sign in, and account help - I forgot my password

If using your company name+account, see this article for assistance: Troubleshoot locked accounts

Let us know if that does not help, or if you have any questions.

Kind regards,

- Carey