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SOLVED

'Adobe Campaign' product missing in 'Adobe Marketing Cloud' brand

Akanksha_Shree
Level 2
Level 2

Hi Team,

I am trying to access 'Adobe Marketing Cloud' brand using my Adobe ID in URL - https://login.marketing.adobe.com/content/mac/default/tools/accountslinking.html.

But product 'Adobe Campaign' is not available for my Adobe ID.

Please find the attachment for the same and suggest me the solution for this.

Thanks,

Akanksha 

1 Accepted Solution
Amit_Kumar
Correct answer by
Community Advisor
Community Advisor

Akanksha Shree wrote...

Hi Team,

I am trying to access 'Adobe Marketing Cloud' brand using my Adobe ID in URL - https://login.marketing.adobe.com/content/mac/default/tools/accountslinking.html.

But product 'Adobe Campaign' is not available for my Adobe ID.

Please find the attachment for the same and suggest me the solution for this.

Thanks,

Akanksha 

 

Hi Akanksha,

It happens when you don't have access to adobe campaign with your Adobe ID or you are using a on premise adobe campaign solution. Check with your Campaign admin.

Regards,

Amit

View solution in original post

2 Replies
ParitMittal
Level 10
Level 10

Hi Akanksha,

Are you sure that your company has Adobe Campaign solution ?. If yes,  then your company has not been fully provisioned for the Marketing Cloud.

Please Contact Adobe Support (clientcare@adobe.com for the same if you are a supported user else you  if are not a supported user you can ask some other supported user to contact Adobe Support.

Thanks & Regards

Parit Mittal

Amit_Kumar
Correct answer by
Community Advisor
Community Advisor

Akanksha Shree wrote...

Hi Team,

I am trying to access 'Adobe Marketing Cloud' brand using my Adobe ID in URL - https://login.marketing.adobe.com/content/mac/default/tools/accountslinking.html.

But product 'Adobe Campaign' is not available for my Adobe ID.

Please find the attachment for the same and suggest me the solution for this.

Thanks,

Akanksha 

 

Hi Akanksha,

It happens when you don't have access to adobe campaign with your Adobe ID or you are using a on premise adobe campaign solution. Check with your Campaign admin.

Regards,

Amit

View solution in original post