Expand my Community achievements bar.

Don’t miss the AEM Skill Exchange in SF on Nov 14—hear from industry leaders, learn best practices, and enhance your AEM strategy with practical tips.
SOLVED

500 Internal Error

Avatar

Level 2

I'm currently receiving a "500 Internal Error" when trying to use my Creative Cloud ID to log into Experience Cloud in order to migrate current Analytics users over to the Experience Cloud. According to several posts I'm able to contact clientcare@adobe.com and have them map my ID. My question is I have an Adobe Analytics login as well as a Creative Cloud login. Which ID do I want them to map?

1 Accepted Solution

Avatar

Correct answer by
Employee

Your Cloud ID should be the one you should be using.

Let me know if you continue to have issues so I can jump in and have a look.

Best,

Regards,

Kerry Nelson |Global Lead, Customer Care

View solution in original post

3 Replies

Avatar

Correct answer by
Employee

Your Cloud ID should be the one you should be using.

Let me know if you continue to have issues so I can jump in and have a look.

Best,

Regards,

Kerry Nelson |Global Lead, Customer Care

Avatar

Level 2

Thanks Kerry. We have tried both and still get the error. We have 27 total users and so far many have already been able to migrate over using their Adobe ID or Cloud ID without an issue. Can I message you in private the info.

Avatar

Employee

Please by all means! Let’s have a look see if we can get you operational!