Proactive notification when there are issues with any of the Omniture Suite tools

[#1]

The first time you find out about issues with any of Omniture tools is when you are logging in to try and use them - You then have to contact client care to make them aware of the issue so that it gets looked into/fixed.  If you were proactively notified of issues it would be possible to raise a ticket immediately and potentially get the issue looked into/resolved before needing to use the tool.

[#2]

We are currently reviewing our communication policy for maintenance windows and product upgrades. In the mean time, you can go to http://customers.omniture.com to get current system status and maintenance window information. We are working with our internal teams to publish our maintenance windows ahead of time and will update you when these process changes are available.