Expand my Community achievements bar.

Don’t miss the AEM Skill Exchange in SF on Nov 14—hear from industry leaders, learn best practices, and enhance your AEM strategy with practical tips.

Mark Solution

This conversation has been locked.

Proactive notification when there are issues with any of the Omniture Suite tools

Avatar

Level 6

5/10/10

The first time you find out about issues with any of Omniture tools is when you are logging in to try and use them - You then have to contact client care to make them aware of the issue so that it gets looked into/fixed.  If you were proactively notified of issues it would be possible to raise a ticket immediately and potentially get the issue looked into/resolved before needing to use the tool.

1 Comment

Avatar

Level 1

6/10/10

We are currently reviewing our communication policy for maintenance windows and product upgrades. In the mean time, you can go to http://customers.omniture.com to get current system status and maintenance window information. We are working with our internal teams to publish our maintenance windows ahead of time and will update you when these process changes are available.