Comment

Proactive notification when there are issues with any of the Omniture Suite tools

Avatar

Level 6

10-05-2010

The first time you find out about issues with any of Omniture tools is when you are logging in to try and use them - You then have to contact client care to make them aware of the issue so that it gets looked into/fixed.  If you were proactively notified of issues it would be possible to raise a ticket immediately and potentially get the issue looked into/resolved before needing to use the tool.