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Ability to merge user accounts

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aliskink2
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Validate 1
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aliskink2
Level 1

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2 likes

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11 posts

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1 solution
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aliskink2
Level 1

08-11-2018

Some of our users have been previously registered for Creative Cloud with their internal 'corp.net' email address. 

Meanwhile their Analytics accounts were associated with their external 'company-name.com' email addresses.   So after being migrated to Experience Cloud they've ended up with two accounts - CC with the corp.net email addresses and EC with the company-name.com email addresses.

There is no way, currently, to merge those accounts.   I'd like a facility - whether managed within the Admin console or by Client Care - to 'merge' two accounts into one such that all of the different access permissions from each product are available on the chosen account (the other account(s) could/should be deleted).

This needs to be available across Adobe IDs, Enterprise IDs and Federated IDs i.e. it should be possible to merge an Enterprise ID with a Federated ID or a Federated ID with an Adobe ID.