Expand my Community achievements bar.

Don’t miss the AEM Skill Exchange in SF on Nov 14—hear from industry leaders, learn best practices, and enhance your AEM strategy with practical tips.

Mark Solution

This conversation has been locked.

Ability to merge user accounts

Avatar

Level 2

11/8/18

Some of our users have been previously registered for Creative Cloud with their internal 'corp.net' email address. 

Meanwhile their Analytics accounts were associated with their external 'company-name.com' email addresses.   So after being migrated to Experience Cloud they've ended up with two accounts - CC with the corp.net email addresses and EC with the company-name.com email addresses.

There is no way, currently, to merge those accounts.   I'd like a facility - whether managed within the Admin console or by Client Care - to 'merge' two accounts into one such that all of the different access permissions from each product are available on the chosen account (the other account(s) could/should be deleted).

This needs to be available across Adobe IDs, Enterprise IDs and Federated IDs i.e. it should be possible to merge an Enterprise ID with a Federated ID or a Federated ID with an Adobe ID. 

1 Comment