Adobe Developer

lewisg95724902 · 12/06/2020

We use the Privacy Service API to delete user data as per GDPR.

Today our requests stopped working. They now report a 403 status and error message "API Key is Invalid". Our API Key hasn't changed and I've confirmed it matches the API Key within the console.adobe.io.

Can you help us understand why please?

devconsole · 15/06/2020

Hi

Have you checked if the certificate has expired? You can see the expiration date in the Service Account (JWT) Credentials page in your project. On the bottom of that page you see the public key and the expiration date. If the key expired, please add a new one.

Let me know if this does not solve the issue

Thanks

Carmen

Voir la solution dans l'envoi d'origine

devconsole · 15/06/2020

Hi

Have you checked if the certificate has expired? You can see the expiration date in the Service Account (JWT) Credentials page in your project. On the bottom of that page you see the public key and the expiration date. If the key expired, please add a new one.

Let me know if this does not solve the issue

Thanks

Carmen