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Whatsapp Configuration

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Level 2

I am busy exploring the option to communicate to our customers via Whatsapp and via the other Social Media platforms. I need guidance as to where to start, as I have no clue.

Our company is new to the whole ADOBE thing, we only have it implemented for the past 4 months now, so everything is still new.

Any guidance on this matter will be much appreciated.

1 Accepted Solution

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Correct answer by
Employee

Hi ,

You can use Campaign Classic to communicate with your audience on social platforms like

Facebook: https://docs.campaign.adobe.com/doc/AC/en/SMK_Configuration_Publishing_on_Facebook.html

Twitter: https://docs.campaign.adobe.com/doc/AC/en/SMK_Configuration_Configuring_publishing_on_Twitter.html

LINE: https://docs.campaign.adobe.com/doc/AC/en/DLV_Sending_messages_on_mobiles_LINE_channel.html

Whatsapp doesn't provide with an API to shoot marketing communications and hence we don't have a dedicated connector for Whatsapp.

Regards,
Vipul

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4 Replies

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Correct answer by
Employee

Hi ,

You can use Campaign Classic to communicate with your audience on social platforms like

Facebook: https://docs.campaign.adobe.com/doc/AC/en/SMK_Configuration_Publishing_on_Facebook.html

Twitter: https://docs.campaign.adobe.com/doc/AC/en/SMK_Configuration_Configuring_publishing_on_Twitter.html

LINE: https://docs.campaign.adobe.com/doc/AC/en/DLV_Sending_messages_on_mobiles_LINE_channel.html

Whatsapp doesn't provide with an API to shoot marketing communications and hence we don't have a dedicated connector for Whatsapp.

Regards,
Vipul

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Level 1

Hi! Is there any update on this topic? Anyone knows if now it is possible to integrate whatsapp to ACS?

Thanks in advance!

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Level 7

WhatsApp now provides a Business API [1], so hopefully we should see a dedicated connector in Campaign soon. Unfortunately its in limited release and they charge for each message, but it looks hopeful.

There is also a good write-up about how you can integrate with WhatsApp with other apps and APIs [2]

[1] https://www.whatsapp.com/business/api

[2] WhatsApp API - How to use the WhatsApp Chat API - CloudRail

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Level 1

Hi,

whats the status with whatsapp connector build ? when is adobe planning to release a build with whatsapp connector