Unsubscribe landing page

[terricurry]

Hello,

I have two questions about an unsubscribe landing page that I set up. First, let me say that the default unsubscribe page works, but only shows the generic branding. Plus, it's locked and won't let me update it.

Question One

When I click on the unsubscribe link on my landing page (code below), it does not unsubscribe me, but takes me to the landing page that says that I've been unsubscribed. What do I need to do to have it actually unsubscribe me? Also, How do I unsubscribe from just email and not all services?

<div class="button"><a href="#" data-nl-type="action" data-nl-action="next" id="HtmlPage_htmlPage.button" data-nl-format="datetime" style="color: #132b8a; font-weight: bold;">UNSUBSCRIBE</a></div>

Question Two

In my emails, would it be best to link to my landing page directly or to create a content block that just says unsubscribe? I have an unsubscribe content block that takes me to the generically branded unsubscribe landing page, but I don't know how to update it to work with my landing page.

Thanks,

Terri

[ananthanj631809]

Hi Terry,

The landing page is usually linked to a delivery. Based on the branding of the delivery, the landing page URL gets changed automatically.

For unsubscribing email channel instead of any service, you can follow the below steps:

1. Create a new acquisition landing page

2. Add a new hidden field pointing to email blacklist

3. Add a java script which will set the email blacklist value as "true" as and when the landing page loads.

I would prefer to have the content block included as part of the email instead of directly using the landing page, as addition of profile key can be added to the landing page URL using the content block. The profile key addition in the URL of the landing page is necessary to uniquely identify the profile and update the email blacklist only for that profile.

Thanks,

Ananthan

[terricurry]

Thanks so much for the info. We're working through the issue now. There seems to have been something missing in the workflow when the account was set up, so the unsubscribe wasn't working.