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SOLVED

Unable to send SMS - Sandbox

senthilrajm
Level 1
Level 1

We are getting "account locked" when trying to test SMS delivery from Sandbox environment. Using the out of box external account - configured to NetSize.

Does the error mean, account with NetSize has been locked?

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1 Accepted Solution
florentlb
Correct answer by
Level 10
Level 10

Hi senthilrajm,

This error is returned by the SMS provider and means that your account is locked. Please contact the SMS provider to check why the account was locked.

Thanks,

Florent

View solution in original post

3 Replies
florentlb
Correct answer by
Level 10
Level 10

Hi senthilrajm,

This error is returned by the SMS provider and means that your account is locked. Please contact the SMS provider to check why the account was locked.

Thanks,

Florent

View solution in original post

senthilrajm
Level 1
Level 1

Thanks Florent.

I am just exploring the product in Sandbox instance. Is there any demo account I can use for SMS? Any pointers regarding this will be helpful.

florentlb
Level 10
Level 10

Hi Senthil,

I am not aware, if any. I'd recommend getting in touch with support to explore the options you have to test SMS with the Sandbox.

I'll mark this thread as answered as the original question was about your specific "locked" error.

Thanks,

Florent