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SOLVED

Unable to receive test/proof emails in production site.

kumakuma1
Level 1
Level 1

Hi, Test/proof email is unable to be proceed in production site? 

Also even if in staging site, I cannot receive test/proof email when I set advanced parameters. 

Could you please someone tell me the answer? 

thank you in advance! 

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1 Accepted Solution
SatheeskannaK
Correct answer by
Community Advisor
Community Advisor

Hi @kumakuma1,

You will have to follow certain rules when you update any of this settings out of branding configuration.

  • "From address" should be real (recommended) and this email address has to be any of the subdomains delegated to adobe. 
  • The "Reply-to address" can indeed be anything you want, as long as it is tied to a real email address that is setup to accept incoming email.
  • You can customize "Reply to name" anything you want.

Hope this helps.

 

Thanks!

View solution in original post

5 Replies
SatheeskannaK
Correct answer by
Community Advisor
Community Advisor

Hi @kumakuma1,

You will have to follow certain rules when you update any of this settings out of branding configuration.

  • "From address" should be real (recommended) and this email address has to be any of the subdomains delegated to adobe. 
  • The "Reply-to address" can indeed be anything you want, as long as it is tied to a real email address that is setup to accept incoming email.
  • You can customize "Reply to name" anything you want.

Hope this helps.

 

Thanks!

View solution in original post

kumakuma1
Level 1
Level 1
Hi thank you for your comment! I think email address which I wanna use for "From Address" and "Reply-to address" has been delegated. I'm not having system administrator privilege, how can I confirm this delegation? Thanks,
SatheeskannaK
Community Advisor
Community Advisor
Only user having administrator access can see the brand configuration and confirm this for you.
kumakuma1
Level 1
Level 1
Hi I got to know delegated sub domain. and now able to send email! thank you!
kumakuma1
Level 1
Level 1
hi, testing/proof email is not available in production site?