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SOLVED

Soft Bounce Retries

priyankav251023
Level 3
Level 3

In one of the adobe campaign environments, retries for soft bounce are not working. Where do i check for this error.

If i send mail to the same address from a different environment, i get a soft bounce error and retries are happening as per the default settings.

Please provide pointers to check this issue and where shall i look if auto retries by system for soft bounce does not work

1 Accepted Solution
Vapsy
Correct answer by
Employee
Employee

Hi Priyanka,

There are basically two types of errors

  1. Synchronous error: the remote mail server contacted by the Adobe Campaign delivery server returned an error message. Adobe Campaign qualifies each error in order to determine whether or not the email addresses concerned should be quarantined. See Synchronous errors.
  2. Asynchronous error: a bounced mail was resent later by the incoming server. This mail is loaded into a technical mailbox the application uses to label messages with an error. After an email sending failure, Adobe Campaign applies many rules to categorize the error message.

A retry will happen only in case of a synchronous error. More information about it on our official page Quarantine management

If in case the error you are facing is asynchronous, there will be no retry even though it is marked as a soft bounce. It is still marked as Soft so that if there are 5 consecutive errors (obviously over 5 different email) the system marks that address in quarantine.

Please do check if the error captured against your address is a synchronous error or asynchronous.

Hope this helps.

Regards,

Vipul

cc: florentlb

View solution in original post

6 Replies
Vapsy
Employee
Employee

Hi Priyanka,

Can you please check for following and update us here

  • The build number of instance where retries are working and the instance where it is not.
  • Check under delivery log qualification rule to see if the SMTP response is configured as Soft bounce on the instance where it is not working. Please share the screenshot of it.

Regards,
Vipul

priyankav251023
Level 3
Level 3

Hi Vipul,

Thank you for the response.

1) Not working system : Appserver is 6.1.1 build no 8850 for Linux. this is a midsourcing deployment. For this system bounce gets qualified as soft but retries do not work. I am using the default settings. (Tried mailbox full and invalid email)

     Working System : Build number is 6.1.1 build no 8850. This is a standalone deployment.

2) I am not sure how to check this point. I checked the the Mail rule set under Non deliverables management. Is this what you are looking for? Please provide more information

1382442_pastedImage_0.png

priyankav251023
Level 3
Level 3

Hi Vipul,

One more question related to the same topic. For the retries to work for soft bounces, do we need to set anything in serverconf or instance conf file?

Since it is a midsourcing deployment (inMail and mta in adobe cloud), i cannot check the config files. I only have access to inhouse config files where the web abd wfserver run.

Regards,

Priyanka

florentlb
Level 10
Level 10

Hi Vipul,

By any chance, did you already have a look at the last answers here?

Florent

Vapsy
Correct answer by
Employee
Employee

Hi Priyanka,

There are basically two types of errors

  1. Synchronous error: the remote mail server contacted by the Adobe Campaign delivery server returned an error message. Adobe Campaign qualifies each error in order to determine whether or not the email addresses concerned should be quarantined. See Synchronous errors.
  2. Asynchronous error: a bounced mail was resent later by the incoming server. This mail is loaded into a technical mailbox the application uses to label messages with an error. After an email sending failure, Adobe Campaign applies many rules to categorize the error message.

A retry will happen only in case of a synchronous error. More information about it on our official page Quarantine management

If in case the error you are facing is asynchronous, there will be no retry even though it is marked as a soft bounce. It is still marked as Soft so that if there are 5 consecutive errors (obviously over 5 different email) the system marks that address in quarantine.

Please do check if the error captured against your address is a synchronous error or asynchronous.

Hope this helps.

Regards,

Vipul

cc: florentlb

View solution in original post