Expand my Community achievements bar.

The 5th edition of the Campaign Community Lens newsletter is out now!
SOLVED

Quarantine List Database Update Management

Avatar

Level 1

Hi, 

 

Use Case: When a customer unsubscribes via SMS, we want to add them to the quarantine list and immediately update their account details in the ACS database. 

 

We have configured an external account "SMS routing via SMPP" where when a customer sends an UNSUBSCRIBE, STOP etc, they will automatically receive an unsubscription confirmation and their phone number will be sent to quarantine list. I believe the quarantine list can only be accessed using a workflow that runs periodically. A separate workflow has been created periodically where the quarantine list is queried and the records are then updated in the account database. 

 

We want this workflow to occur in real time, whereby when the record is created in the quarantine list, it is also updated on the account database in ACS. Can a trigger be set up for this? 

1 Accepted Solution

Avatar

Correct answer by
Employee Advisor

Unfortunately no.

Real-time triggers are not possible for this case.

So indeed a workflow running every 10 minutes would be the only way currenly to address this case.

1 Reply

Avatar

Correct answer by
Employee Advisor

Unfortunately no.

Real-time triggers are not possible for this case.

So indeed a workflow running every 10 minutes would be the only way currenly to address this case.

page footer