opt out of sms in adobe campaign standard

[sspatra25]

Hi guys

we are implementing sms with ACS. It seems that whenever someone is trying to opt-out of text through sms provider, ACS is putting these in Quarantine instead of unsubscribing from profile. Is there a way to update the subscription instead of quarantine ?

[ramon_bisswanger]

If you use the auto reply handling then it will indeed quarantine it.

Instead you could dona scheduled workflow checking inSMS and handle the keywords yourself

[sspatra25]

Thank you for your reply. How can we make this near real time. We would like the profile to be unsubscribed within minutes to mak sure we are not sending any communication after they asked for unsubscribe due to legal reason.

[ramon_bisswanger · Accepted solution]

With a technical workflow you will be bound to the 10 minutes limit.

What could work:

* Keep the default global blacklist setting for auto-reply

* Design the technical workflow to run every 10 minutes

* Technical workflow does the uodate on the subscription and renoves rhe gloval blacklist record

By that they would mot receive unwanted communication. Though it has the side-effect of maybe missing another still wanted mesaage during this 10 minutes until next workflow execution.

Other way would be to use different sending numbers per message type/subscription. The blacklist will not be global but just for a specific sensing number.