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Open/Click stats on delivery





I have a question regarding one of our transactional deliveries that I'm hoping anyone could t provide some guidance on.

We have several brands that all have the same transactional emails.

I was looking into the opens/clicks of some of our transactionals and noticed that only one of our deliveries has no open/click data when looking at the delivery (and seems to have never had this?) - though the data does show up in the reports section.

I looked at one of our deliveries where it works, and I can't find anything obvious or different between one that works and one that doesn't.


Appreciate the help 

2 Replies


Community Advisor

Hi @RRafiki,


That's weird. Did you try unpublish and publish again the transactional email to see if that helps anything? Also, I would suggest opening a support ticket on this issue. 

Thanks, Sathees



Hi @RRafiki,

Were you able to resolve this query or do you still need more help here? Do let us know.


Sukrity Wadhwa