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SOLVED

Multiple wait steps with a scheduler

michellelowsl
Level 3
Level 3

Hi there,

 

I have a drip campaign that have multiple wait steps (3 days, 5 days, 10 days) and a scheduler that run daily. The workflow restarts everyday before it finishes the journey. Any advice on how to handle this?

Campaign Standard Scheduler Activity wait
1 Accepted Solution
DavidKangni
Correct answer by
Community Advisor
Community Advisor

Hi Michelle

 

You have to add a split in your initial workflow to segment by steps or create separate workflows that will check status 3 days, 5 days and 10 days.

I prefer the approach of separate workflows because it will not block the journey if there is any issue.

 

Thanks

David

 

View solution in original post

5 Replies
DavidKangni
Correct answer by
Community Advisor
Community Advisor

Hi Michelle

 

You have to add a split in your initial workflow to segment by steps or create separate workflows that will check status 3 days, 5 days and 10 days.

I prefer the approach of separate workflows because it will not block the journey if there is any issue.

 

Thanks

David

 

View solution in original post

michellelowsl
Level 3
Level 3

Hi David,

Thanks so much for your suggestion.

It seems like having drip campaign on ACS is not as easy as I thought.

 

gabrieleg615679
Level 3
Level 3

Can you post a screenshot of the solution you used?

michellelowsl
Level 3
Level 3
Hi Gab, I have posted a screenshot of sample workflow above. Instead of using wait steps, I just have multiple queries to check the creation date or delivery date before sending another email.