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michellelowsl
Level 3
March 27, 2020
Solved

Multiple wait steps with a scheduler

  • March 27, 2020
  • 3 replies
  • 8547 views

Hi there,

 

I have a drip campaign that have multiple wait steps (3 days, 5 days, 10 days) and a scheduler that run daily. The workflow restarts everyday before it finishes the journey. Any advice on how to handle this?

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Best answer by DavidKangni

Hi Michelle

 

You have to add a split in your initial workflow to segment by steps or create separate workflows that will check status 3 days, 5 days and 10 days.

I prefer the approach of separate workflows because it will not block the journey if there is any issue.

 

Thanks

David

 

3 replies

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
March 27, 2020

Hi Michelle

 

You have to add a split in your initial workflow to segment by steps or create separate workflows that will check status 3 days, 5 days and 10 days.

I prefer the approach of separate workflows because it will not block the journey if there is any issue.

 

Thanks

David

 

David Kangni
    M
    michellelowslAuthor
    Level 3
    March 28, 2020

    Hi David,

    Thanks so much for your suggestion.

    It seems like having drip campaign on ACS is not as easy as I thought.

     

    A
    aveggiani
    April 6, 2020

    Can you post a screenshot of the solution you used?

    M
    michellelowslAuthor
    Level 3
    April 9, 2020
    Hi Gab, I have posted a screenshot of sample workflow above. Instead of using wait steps, I just have multiple queries to check the creation date or delivery date before sending another email.
    M
    michellelowslAuthor
    Level 3
    April 9, 2020

    Sample workflow

     

     

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