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Link in Email Content of Transactional Message cannot be modified

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Level 3

Hello Community,

 

We created a transactional email with an image with a link (type "external link) without problems, but now we try to modify it  to add a new url and the "Save" button is not enabled. Why can it be?

 

LAR1985_0-1712757944571.png

 

Thanks

 

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4 Replies

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Community Advisor

@LAR1985 I hope you're editing the parent delivery. It should work unless you're trying to personalize the URL with a domain name or URL extension.

Thanks, Sathees

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Level 3

Thanks for replying.

 

It is the parent delivery, it is created in Marketing Plans > Transactional Messages > Transactional Messages.

 

The original link is to typeform including variables collected from transactional event, it is similar to this:

 

https://company.typeform.com/to/XXXXX?var1=1&var2=(variablefromtransactionalevent)&var3=(variablefromtransactionalevent)  

 

And when we write anything else, for example, another link or modification of the original or delete i so that there is nothing, it does not allow deletion

 

Thanks

 

 

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Community Advisor

Are you able to create a sample transactional message and try to test this out with an add/edit external link and see if it works?

Thanks, Sathees

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Administrator

Hi @LAR1985,

Were you able to resolve this query with the given solution? Do let us know.

Thanks!



Sukrity Wadhwa