Hi Michele,
This is sometimes an issue. See if the procedure below helps.
Linda
Microsoft Compiled HTML Help is a Microsoft proprietary online help format, that consists of a collection of HTML pages and an index. Files delivered in the format are commonly known as CHM files, and the format is often used for software documentation. You can extract the HTML pages and use Explorer search, although this may no longer necessary be necessary in v6:
- Open a DOS command line
- Go to the folder which has your chm file
- Type: hh –decompile .\ “jsapi-en 6.1.chm”
hh.exe is a tool that comes with Windows.