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Issue with starting web server of Neolane Adobe Campaign

zbeedatm
Level 1
Level 1

Hi

I'm following this manual:

  https://docs.campaign.adobe.com/doc/AC6.1/en/INS_Installation_for_Windows__Installing_the_server.htm...

when I reached this command:

> nlserver start web

I'm getting exceptions:

10:02:39 >   Jul 25, 2017 10:02:39 AM org.apache.catalina.core.ContainerBase st

artInternal

SEVERE: A child container failed during start

java.util.concurrent.ExecutionException: org.apache.catalina.Lifec

ycleException: Failed to start component [StandardEngine[Tomcat-St

andalone].StandardHost[localhost].StandardContext[/nl]]

at java.util.concurrent.FutureTask.report(FutureTask.java:122)

at java.util.concurrent.FutureTask.get(FutureTask.java:192)

at org.apache.catalina.core.ContainerBase.startInternal(Containe

rBase.java:1128)

at org.apache.catalina.core.StandardHost.startInternal(StandardH

ost.java:782)

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.ja

va:150)

at org.apache.catalina.core.ContainerBase$StartChild.call(Contai

nerBase.java:1566)

at org.apache.catalina.core.ContainerBase$StartChild.call(Contai

nerBase.java:1556)

at java.util.concurrent.FutureTask.run(FutureTask.java:266)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolE

xecutor.java:1142)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPool

Executor.java:617)

at java.lang.Thread.run(Thread.java:748)

Caused by: org.apache.catalina.LifecycleException: Failed to start

component [StandardEngine[Tomcat-Standalone].StandardHost[localhos

t].StandardContext[/nl]]

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.ja

From the log I can see that issue is related to tomcat:

25, 2017 10:18:39 AM org.apache.catalina.core.ContainerBase startInternal

SEVERE: A child container failed during start

  1. java.util.concurrent.ExecutionException: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Tomcat-Standalone].StandardHost[localhost].StandardContext[/xtk/img]]

From Compatibility Matrix table:
Tools

Java Development Kit (JDK)

  • 6 (32 bits) - from u30
  • 6 (64 bits) - from u39
  • 7 (32 bits) - from u45
  • 7 (64 bits) - from u45

The application has been approved for the Java Development Kit (JDK) developed by Oracle as well as for OpenJDK.

I have java 1.8.0_141 (64bit  last version, both jre & jdk) installed.

But it's still not working for me!

14 Replies
David__Garcia
Level 9
Level 9

Can you please specify the version of Adobe Campaign as well as Operating System

zbeedatm
Level 1
Level 1

Hi,

Its Adobe Campaign V6 (C:\Program Files (x86)\Neolane\Neolane v6\tomcat-7) on Windows 10.

Regards,

Muhammad Zbeedat, Campaign Management Team Leader At Adobe

Galil Software

[private info removed by Mod]

Please consider the environment before printing

David__Garcia
Level 9
Level 9

Can you specifically state the build number please, provide a screenshot of a pdump "nlserver pdump"

zbeedatm
Level 1
Level 1

C:\WINDOWS\system32>nlserver pdump

13:29:21 >  Application server for Neolane Version 6.1.0 (build 8192) of 03/31

            /2015

watchdog (5672) - 11.4 MB

syslogd@default (6640) - 13.3 MB

web@default (1540) - 202.3 MB

trackinglogd@default (13812) - 43.4 MB

Regards,

Muhammad Zbeedat, Campaign Management Team Leader At Adobe

[private info removed by Mod]

Please consider the environment before printing

David__Garcia
Level 9
Level 9

now do a "nlserver monitor -missing".

Can you check that you have correctly setup IIS and executed the iis_neolane_setup.vbs and that "32-bit applications" is set to disabled in the advanced settings of the application pool? can you please confirm how you setup IIS.

Check that redirection module is working by running by navigating to http://localhost/r/test   you should get something like;

<redir status='OK' date='2017-07-26 11:57:03.892+01' build='8770' instance='yourinstancename' sourceIP='::1' host='localhost' localHost='yourHOSTHERE'/>

zbeedatm
Level 1
Level 1
  • C:\WINDOWS\system32>nlserver monitor -missing

          14:02:43 >  Application server for Neolane Version 6.1.0 (build 8192) of 03/31

            /2015

          Installed IIS7 (Windows 10) and its up and running, but when running the vbscript \tomcat-7\conf folder\iis_neolane_setup.vbs

          getting:

          "Neolane IIS integration cannot be installed. Error Details: [Number:0

     HTTP Error 404.0 - Not Found

     The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.

I suggest that we have a phone call and if you can remotely connect to my computer and check things together.

Please let me know if its possible.

Please consider the environment before printing

David__Garcia
Level 9
Level 9

Can you please make sure that java tomcat 7 is referenced accordingly in the serverconf file, check the following link https://pastebin.com/4P8gVmer

Also do a "nlserver config -reload" and paste what you got.

zbeedatm
Level 1
Level 1

I'm missing some jars in my serverConf.xml, like:

$(XTK_INSTALL_DIR)/tomcat-7/lib/tomcat-coyote.jar

$(XTK_INSTALL_DIR)/java/lib/log4j-1.2.11.jar

$(XTK_INSTALL_DIR)/tomcat-7/lib/annotations-api.jar

$(XTK_INSTALL_DIR)/tomcat-7/lib/catalina.jar

$(XTK_INSTALL_DIR)/tomcat-7/lib/websocket-api.jar

$(XTK_INSTALL_DIR)/tomcat-7/lib/tomcat7-websocket.jar

.....

to copy paste all from your link and replace my file content?

  • C:\WINDOWS\system32>nlserver config -reload

15:35:13 >   Application server for Neolane Version 6.1.0 (build 8192) of 03/31

             /2015

15:35:13 >   Asking to reload instances configuration...

David__Garcia
Level 9
Level 9

the server config reload should have updated your serverconf, can you post on  pastebin your serverconfig java references please.

David__Garcia
Level 9
Level 9

That seems fine, my java references jave more classes because I am running a higher build.

I am not completely sure what could be the problem, seems like either java or IIS, does your site display virtual folders? these are added after you successfully execute the vbs script. https://db.tt/SSfl4cM3A8

zbeedatm
Level 1
Level 1

Nope, no virtual folders were created under my site!
As I mentioned earlier the script didnt run successfuly for me, I got this error:

"Neolane IIS integration cannot be installed. Error Details: [Number:0"

So what can be the issue? the installation itself isn't wrapped properly? we took it from:

<Edit: removed private information>

Somthing wrong I did during the installation?
I ran the setup.exe as administrator and followed the steps, same for running the CMD commands, I had to open it as administrator.

I took the 64bit version (NL-6.1.0.8192-win64.zip), but the one installed is under Program Files (x86) - Hence a 32bit!

florentlb
Level 10
Level 10

I know there can be some issues with the 64 bit version if other related components (like java) are installed in 32 bit. You may want to try installing a 32 bit version, with a 32 bit java version as well.

David__Garcia
Level 9
Level 9

Try installing the latest version of Adobe Campaign, if the VBS script did not integrate then you will not have a working environment, first make sure you get this step right, all 64-bit installations seem to install on the x86 folder I am not sure why but it shouldnt be a problem, as florent said, you defo need a 64-bit JDK installed.

Request Adobe Campaign, the latest version and give it another try.