Hi community,
I'd like to know how I can extract profiles whom unsubscribe using an unsubscribe link.
Thanks in advance.
Solved! Go to Solution.
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Hi @olsalas711,
Let me pass you the information I received on a similar inquiry:
There is no explicit recording of this, however it can be guessed from tracking logs. It should be enough to query profiles with a condition like "tracking logs exist such as", and then the right condition to select unsubscription URLs. (In Campaign Classic, the query would be: "tracking logs exist such as type of URL equal to Opt-out"). This query should return all the recipients that have clicked on the unsubscription link.
Hope this helps.
Hi @olsalas711,
Let me pass you the information I received on a similar inquiry:
There is no explicit recording of this, however it can be guessed from tracking logs. It should be enough to query profiles with a condition like "tracking logs exist such as", and then the right condition to select unsubscription URLs. (In Campaign Classic, the query would be: "tracking logs exist such as type of URL equal to Opt-out"). This query should return all the recipients that have clicked on the unsubscription link.
Hope this helps.
If you have the unsubscription link connected to a service in ACS, you can access that Service and access the Service Summary using the drop down in the upper right hand corner of the page to get a macro view of opt-outs.
Within the service, you can access Subscription history and filter by Action = unsubscription.
For extracting, you'll need to leverage a workflow where you target the tracking recipient logs resource and query those who have a tracking log = urlType(opt out). It's a checkbox. From there extract it to a secure location.
Hope this helps!
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