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SOLVED

Help with Inbound SMS

andreac50638695
Level 2
Level 2

Hi All,

we're experiencing an issue with Inbound SMS activity into a targeting workflow.

In fact, when we try to process an inbound SMS, it is correctly stored on 'InSMS' schema, but we got an error as you can see from the attached screenshot.

The error is: "The script has returned an invalid value: 'undefined'"

Is there some configuration to be done on the Script tab of the Inbound SMS activity?

Thank in advance for your support.

Best regards,

Andrea

1 Accepted Solution
florentlb
Correct answer by
Level 10
Level 10

Hi Andrea,

Yes, the Script tab is used to define the action to take, as explained in the documentation: https://docs.campaign.adobe.com/doc/AC6.1/en/WKF_Repository_of_activities_Event_activities.html#Inbo...

Hope this helps,

Florent

View solution in original post

3 Replies
florentlb
Correct answer by
Level 10
Level 10

Hi Andrea,

Yes, the Script tab is used to define the action to take, as explained in the documentation: https://docs.campaign.adobe.com/doc/AC6.1/en/WKF_Repository_of_activities_Event_activities.html#Inbo...

Hope this helps,

Florent

View solution in original post

Amit_Kumar
Community Advisor
Community Advisor

Hi Andrea,

As Florent mentioned there is something wrong in the JS. As a preliminary analysis I can say you are trying to access a data variable in JS which is not defined or unavailable to use.

please share a sample data from schema and share js code for more help.

Regards,

Amit

florentlb
Level 10
Level 10

Hi Andrea,

Do you have an update on this?

Thanks,

Florent.