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GDPR - Adobe Campaign compliance and tools

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Jean-Serge_Biro
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Jean-Serge_Biro
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15-09-2017

Dear all,

Please, may you share your concerns about Adobe Campaign compliance to GDPR law?

European Union law that will apply on May 2018 and have impacts on all software editors and customers, all around the world actually (penalty up to 4% of companies worldwide turnover):
http://www.eugdpr.org/

I would like to know, for both Adobe editor and its Adobe Campaign customers, how are managed the GDPR fulfillment project, either for AC functionalities required or existing ones that must evolve, or for customers, how to adapt specific AC implementation done, tools developed, actions engaged to abide by the GDPR rules.

Regarding Adobe Campaign, the only thing I noticed for the past months was the sysfilter system to protect PII information:

https://docs.campaign.adobe.com/doc/AC6.1/en/CFG_Editing_schemas_Restricting_PII_view.html

It is not enough for full compliance, to my mind.

Of course, the underlying databases management system (Postgres, SQL Server, Oracle, mySql, etc) bring their own tools for securing privacy data management.
But I consider that it is not enough as well.

Please, any concrete experiences are needed for all of us, and very useful to share in our Adobe Campaign community.

Regards

Jean-Serge

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florentlb
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florentlb
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09-02-2018

Hi Andrey,

There will be communications made very shortly to details plans specifically for each solutions (Campaign Classic, Standard, etc.). I will update when documents/articles are ready to be shared.

Florent

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evansabove3
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08-03-2018

Hi, Any support / built in tools for Business Catalyst users - preferably without partner widget fees - This really should be an integral part of the system. Feed back would be much appreciated.

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florentlb
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florentlb
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13-03-2018

Hi Community,

A new page has been published on our Website which is more specific to Campaign and GDPR. It does not cover in details the changes made to the products but still give an overview of what you can expect.

                            General Data Protection Regulation (GDPR) and Adobe Campaign | Adobe Experience Manager

Thanks,

Florent

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Jean-Serge_Biro
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13-03-2018

Hi Florent,

The page displays one second then redirects to Adobe France home page.

BR
JS

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florentlb
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13-03-2018

Try changing the regional settings to United States at the very bottom of the page. I'm not sure why it is not available for all regions.

Florent

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pradyumns539618
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13-03-2018

Hi ,

try to open in Incognito mode , It will work .

Thanks!!

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Jean-Serge_Biro
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13-03-2018

Ok it works with US region settings.

Unfortunately, the page only gives global advices, already well known of course.

But nothing about the Adobe Campaign product itself.

Does it mean that the only thing to manage PII privacy is the sysfilter provided by Adobe in 2017, and unfortunalty not doing all the requirements of GDPR regulation?

Many thanks to raise to R&D team such concerns.

Best Regards
J-Serge

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evansabove3
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16-03-2018

Hi Florent - Are we going to have access to control the individual cookies as required by GDPR ?- Other sources are pushing products and our customers are asking what we are doing to help them in their compliance - Please can Adobe outline exactly what will change in the Business Catalyst system to assist us - the timelines are now getting pretty tight.

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Matt_Rawding
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19-03-2018

Hi all,

Some more information about upcoming changes in support of GDPR:

Campaign is planning to release some new privacy tools to help data controllers facilitate the handling of Access and Delete requests. This will be possible via a new API for receiving the requests or via a new interface for entering/managing requests, and they will be processed automatically. The functionality will be similar for both Adobe Campaign Classic and Adobe Campaign Standard.

Additional details via product documentation are scheduled to be available early next week.

Matt

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ankurm40172185
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18-04-2018

@Matt

Do you have any documents/references now available for these tools? I heard that there was going to be a new patch coming for Classic?