Hi Amit,
I think we need to modify the command used to generate "export to pdf" reports which is defined in the serverconf.xml here.
You may try to add a specific command mentioning the url:{originUrl} .
<!-- Configuration of the service for converting web pages into PDF documents
command : Command line for running the conversion (in 'other' mode) example for phantomjs - -ignore-ssl-errors=true '$(XTK_INSTALL_DIR)/bin/htmlToPdf.js' '-out:{outPdf}' '-post:{postFile}' '-url:{originUrl}' -sessiontoken:{sessiontoken} -format:{format} -orientation:{orientation} -marginTop:{marginTop} -marginLeft:{marginLeft} -marginRight:{marginRight} -marginBottom:{marginBottom}
maxProcessusCount : Max. number of conversion processes allowed at a time on one machine. Default: 5
mode : Tool to use for the conversion (phantomjs|wkhtmltopdf|other|disabled) Default: 'phantomjs'
timeout : Maximum conversion time in seconds. Beyond this threshold, the conversion process is stopped and an error is raised. Default: 120
verbose : Start in verbose mode to diagnose possible errors. Default: false
waitTime : Delay in seconds, when all processes are used at the same time and when waiting for a process to free up. If this delay is exceeded, conversion is stopped and an error is raised. Default: 15 -->
<htmlToPdf command="" maxProcessusCount="5" mode="phantomjs" timeout="120" verbose="false"
waitTime="15"/>
Alternately , if the mode is set to phantomjs , you may try to change the mode to htmlToPdf.js and give a try.
Regards,
Adhiyan