Error in connecting Adobe Campaign and MS Dynamics CRM

[joydeep_kundu]

Hi All,

We are trying to connect Adobe Campaign with Microsoft Dynamics CRM (version 2016). But facing issue and need help.

Error message : "SyntaxError: XML tag name mismatch (expected parent)'

Microsoft Dynamics CRM (version 2016): it is on premises deployment with IFD (internet facing deployment).

Question 1: Why we are facing this issue?

Question 2: Is Microsoft Dynamics CRM (version 2016) version supported ?

[Vipul_Raghav · Accepted solution]

Hi Joydeep,

MS Dynamics CRM 2016 is not supported yet. Please refer to compatibility matrix for more information https://docs.campaign.adobe.com/doc/AC6.1/en/technicalResources/matrix.html#CRM Connectors 

The error might be a bi-product of this untested compatibility.

Regards,

Vipul