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kevinh95689533
Level 2
September 24, 2019

Public SOAP API access

  • September 24, 2019
  • 1 reply
  • 6007 views

I have defined a SOAP method on a custom data schema.  The system that will be calling this service is hosted in a cloud infrastructure, not fixed IP address.

I created an operator for the service to authenticate with and linked it with the Public Security Zone as the authorized connection zone.  The logon request works fine and the session & security tokens are returned.   However, when I make the subsequent call to my custom SOAP method from the cloud infrastructure the response is an HTTP 403. What do I need to configure to allow requests for this operator from a variable IP infrastructure?

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    1 reply

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity Advisor
    Community Advisor
    September 24, 2019

    Hi,

    Are you able to use the service with any users?

    Are there any firewalls between the server and the cloud?

    Thanks,

    -Jon

      K
      kevinh95689533Author
      Level 2
      September 24, 2019

      The service request works fine if it is made from an IP configured in the VPN security zone using the same operator.  e.g. From my machine all requests are fine.

      Firewalls are not an issue ... the logon request works fine and I am getting a response from the application when it returns the HTTP 403.  I can see in the web logs on the campaign server this error: 

      1. 2019-09-24 18:00:17Server response:\nXTK-170019 Access denied.

      2. 2019-09-24 18:00:17XTK-170019 Access denied. (iRc=-69)

      I can see in the log for the logon request just before that the IP is found in the public security zone.

      1. 2019-09-24 18:00:16xx.xxx.x.xxx found in public security zone

      2. 2019-09-24 18:00:16Finding client ip with xx.xxx.x.xxx in public security zone

      Jonathon_wodnicki
      Community Advisor
      Jonathon_wodnickiCommunity Advisor
      Community Advisor
      September 25, 2019

      Hi,

      Are the securityZone's configured differently, i.e. does one have allowUserPassword="true" and the other not?

      Thanks,

      -Jon

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