Delivery Tracking and Images

[jael39132526]

In a delivery, if I select the "Tracking and Images" function to troubleshoot and configure tracking and images in a delivery:

There are two images in our delivery with "Not yet online" notices:

These images, instead of it being served from the server (http:server.com/image.jpg), is served from Adobe cache (mid-prod2-t.adobe-campaign.com/res/img), even though the image links are live and can be served from the http:server.com/image.jpg path.

Why does Adobe replace and redirect the image URL link to the image in Adobe's cache?

What does "Notyetonline" notice mean and how can I correct it?

[pablo_rosero1]

Hi Jae,

I believe you are answering your own question here Make sure the images are rendering directly from the server were they were uploaded and not a temp cache. This helps confirm if images are properly hosted somewhere.

Hope this helps!

All the best,

Pablo

[ivezs]

Hi Pablo,

If we are loading images through public resources and pasting that URL in the delivery template directly. Is it recommended to keep the "Upload images" property check still enabled in the Images and Tracking tab?

For instance- Public resource url - https://test.com/res/img/*.png

Delivery upload gives url- https://test.com/res/img/PROD/*.png

basically the initial part of the url changes once triggered on the email client

What is the best practice should be to keep "Upload Images" unchecked in the delivery, if we upload through Public resources or is it fine even if we keep it checked?

Let me know your thoughts on this

Thanks!