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Adobe Campaign Classic v7 and Adobe Analytics integration through Data Connector (IOB-090020 Error in SSL library: IOB-090013 error)


Level 1


I'm trying to integrate Campaign Classic v7 and Analytics through Adobe Analytics Data Connector (rif: Adobe Analytics Data Connector )

I configured Data Connector in Adobe Analytics and the external account in Campaign.

When I try to synchronize the connection I get the following error message:

"IOB-090020 Error in SSL library: 'IOB-090013 error: 140790E5:SSL routines:ssl23_write:ssl handshake failure (code 336040165)"

Can you help me to understand this error and to solve this issue?



4 Replies


Level 1

We are on version 8981. The last 2 Releases (8983 and 8984) don't speak about fixes on OpenSSL library.

Could it be anything else that prevent the synchronization to Adobe Analytics to complete?


Community Advisor

Maybe something with your local certs or a network filter. Easier to debug from the cmd prompt if you have access and openssl client is installed.

All protocols work with, except ssl3 which was expected:

$ openssl s_client -connect -tls1_2


depth=2 C = US, O = DigiCert Inc, OU =, CN = DigiCert High Assurance EV Root CA

verify return:1

depth=1 C = US, O = DigiCert Inc, OU =, CN = DigiCert SHA2 High Assurance Server CA

verify return:1

depth=0 C = US, ST = California, L = San Jose, O = Adobe Systems Incorporated, OU = DMBU, CN = *

verify return:1


Certificate chain

0 s:/C=US/ST=California/L=San Jose/O=Adobe Systems Incorporated/OU=DMBU/CN=*

  i:/C=US/O=DigiCert Inc/ SHA2 High Assurance Server CA

1 s:/C=US/O=DigiCert Inc/ SHA2 High Assurance Server CA

  i:/C=US/O=DigiCert Inc/ High Assurance EV Root CA

2 s:/C=US/O=DigiCert Inc/ High Assurance EV Root CA

  i:/C=US/O=DigiCert Inc/ High Assurance EV Root CA


Server certificate



$ openssl s_client -connect -ssl3


140462756067216:error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure:s3_pkt.c:1493:SSL alert number 40

140462756067216:error:1409E0E5:SSL routines:ssl3_write_bytes:ssl handshake failure:s3_pkt.c:659:


Level 1

Thank you for you suggestions.

For some network related issues the server was not able to connect over HTTPS to

We've have change the firewall rules and now the synchronization  works perfectly.

Thanks for your help.