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Level 3
April 24, 2025
Question

Workflow requirements in Adobe campaign classic

  • April 24, 2025
  • 1 reply
  • 420 views

Hi Team,

We have a requirement to create a workflow that triggers an email if the following conditions are met:

Hard  bounce rate > 0.5%

Soft bounce rate > 0.7%

Unsubscribe rate > 0.5%

Success rate = 0

Kindly help with this.

@parthasarathy 

1 reply

Craig_Thonis
Adobe Employee
Adobe Employee
April 24, 2025

Hi KD1.


To get you started:

You'll need to start with a scheduled workflow that queries the nms:delivery and nms:deliveryLogStats tables. Specifically, query the nms:delivery and then JOIN between the primary ID and the foreign key of the delivery ID on nms:deliveryLogStats. Scheduling-wise, it's really a matter of preference, but I would say no less than every 15 minutes.


Note: The nms:deliveryLogStats table contains all of this bounce information and could be queried by itself, but to identify the delivery in question, you would have to go purely off the foreign key (the primary key of the delivery in the nms:delivery table), which may not be user-friendly.

 

From here, it really depends on how you want to alert and the format of your delivery. Are you trying to create a daily report, group all deliveries into a single report, or send out individual alerts? This will change how you are going to segment and group your data in the workflow.

For report formatting, you'll need to include personalizations that pull in the desired info from the tables that I mentioned above into a recurring or continuous delivery activity.

Regards,

Craig

KD1-1Author
Level 3
April 25, 2025

Hi @craig_thonis 

How to get the opt-out count ? Which attribute to select either from delivery or delivery log status schema?