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SOLVED

WKF-560043 Error while sending notification with delivery template 'notifySupervisor'.

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Level 4

 

 

 

receiving this eeeor and because we are not able to receive notification when wkf fails ,please help

WKF-560043 Error while sending notification with delivery template 'notifySupervisor'.

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1 Accepted Solution

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Correct answer by
Community Advisor

Hi @Shrutii ,

By default, when you assign a supervisor in WKF Property, if the workflow gets failed, Notification will be sent to the assigned operator group using 'notifySupervisor' delivery template. And its delivery will be created under /Administration/Production/Objects created automatically/Technical deliveries/Workflow notifications/ . Navigate to this folder and search for 'Notification of the workflow supervisor' delivery and open it.

ParthaSarathy_0-1693830225793.png

 

Go to 'Audit' tab > here you can able to see the reason for delivery failure.

Or in 'Delivery' tab, you can find the reason why a particular operator haven't received the alert email.

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2 Replies

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Level 2

Hi @Shrutii ,
please help with the error screenshot.
Meanwhile, in the WF properties, can you check if the Notifysupervisor template is being selected or not.
try reselecting it else.

 

Thanks

Avatar

Correct answer by
Community Advisor

Hi @Shrutii ,

By default, when you assign a supervisor in WKF Property, if the workflow gets failed, Notification will be sent to the assigned operator group using 'notifySupervisor' delivery template. And its delivery will be created under /Administration/Production/Objects created automatically/Technical deliveries/Workflow notifications/ . Navigate to this folder and search for 'Notification of the workflow supervisor' delivery and open it.

ParthaSarathy_0-1693830225793.png

 

Go to 'Audit' tab > here you can able to see the reason for delivery failure.

Or in 'Delivery' tab, you can find the reason why a particular operator haven't received the alert email.