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What is the difference between "Open" y "Click on mobile notification"?

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Level 4

Is it just that the person that besides opening the notification also clics on any link on it? Didn0't find docs on this.

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1 Accepted Solution

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Correct answer by
Community Advisor

Hi @ogonzalesdiaz ,

For a push notification delivery, When a Recipient clicked on the push notification in his mobile, a tracking log will get created with URL Type as "Click on mobile notification".

To analyze further, in schema data tab you can configure [delivery/@messageType] and [delivery/@internalName]

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3 Replies

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Correct answer by
Community Advisor

Hi @ogonzalesdiaz ,

For a push notification delivery, When a Recipient clicked on the push notification in his mobile, a tracking log will get created with URL Type as "Click on mobile notification".

To analyze further, in schema data tab you can configure [delivery/@messageType] and [delivery/@internalName]

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Level 4

but clicking the notification is not the same as opening it? Why different states? 


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Community Advisor

@ogonzalesdiaz ,

Found the below statement in document,

  • Click - When a push notification has been delivered to the device and the user has clicked on the device. The user either wanted to view the notification (which will in turn move to Push Open tracking) or dismiss the notification.

  • Open - When a push notification has been delivered to the device and the user has clicked on the notification causing the app to open. This is similar to the Push Click except a Push Open will not be triggered if the notification was dismissed.

In the data tab > Right click configure list > configure [delivery/@messageType]. You will get more idea!